Ski Valet Technician

Ski Valet Technician

Location:

South Lake Tahoe, CA (Edgewood Tahoe Resort)

Terms:

Seasonal, full and part time roles available

Pay: $18/ hour base wage, plus tips.

Valet technicians are the face of Ski Butlers at our on-site hotel service center locations. This role aims to provide a seamless experience for all hotel guests using the hotel's skier services. From arrival to departure, valet technicians' welcome guests to the resort, store their equipment for daily use, work with hotel team members and create a genuine, personal hospitality experience unlike any other.

Primary Responsibilities:

• Uphold Ski Butlers and Edgewood brand standards through exceptional customer service while meeting our Key Customer Requirements:
• KCR #1:
  On Time – arriving within 5 minutes of the agreed upon time
• KCR #2:
  Communication – setting clear expectations around the entire scope of service
• KCR #3:
  Equipment – choosing the right equipment for each guest given their skills and current conditions at the resort
• Provide timely, accurate placement and retrieval of guest's skis and other related stored equipment
• Support: assist guests with fitting and adjusting Ski Butlers equipment as needed
• Pickup:
  All scheduled returns are brought back to the shop, sanitized, re-stickered and tuned for their next use
• Assist guests with relevant information regarding resort operations, meeting areas, on-site hotel amenities, transportation and local mountain town knowledge
• Setting up the next shift and future team members for success
• Enhance the overall skier experience

Secondary Responsibilities:

• Basic ski/snowboard tuning, waxing and general equipment maintenance
• Making/Answering customer phone calls and face-to-face questions with a positive and inviting tone of voice
• Taking reservations and issuing refunds
• Anticipating guest needs
• Re-stock amenities
• Ability to work confidently in a fast-paced environment