Executive Housekeeper - Department Head - Luxury Tahoe Resort

Location: Incline Village

Hyatt Regency Lake Tahoe Resort, Spa and Casino is seeking an experienced Executive Housekeeper to lead our Housekeeping team. This role oversees daily housekeeping operations, including guest rooms, public areas, laundry, cleanliness standards, team leadership, scheduling, inventory, and department performance.

The salary range for this position is $80,900-$109,200

The Executive Housekeeper is responsible for maintaining high standards of cleanliness, guest service, productivity, and colleague engagement. This position works closely with Rooms, Front Office, Engineering, and hotel leadership to support a clean, welcoming, and well-maintained resort environment. This role demands strong financial acumen, operational expertise and inspirational leadership to drive productivity, efficiency and team engagement while aligning with company goals and delivering a refined luxury experience.

Key Responsibilities

* Lead daily housekeeping and laundry operations for the resort.

* Ensure guest rooms, public areas, and back-of-house spaces meet Hyatt cleanliness and quality standards.

* Manage housekeeping leaders, supervisors, coordinators, room attendants, house persons, and laundry colleagues.

* Oversee scheduling, labor management, productivity, supplies, inventory, and department expenses.

* Conduct inspections and follow up on cleanliness, maintenance, and service opportunities.

* Train, coach, and develop colleagues to support service standards and team performance.

* Partner with Front Office, Engineering, and Rooms leadership to support guest satisfaction and operational needs.

* Maintain compliance with safety, sanitation, and hotel policies.

* Support a positive, inclusive, and accountable team culture.

* Luxury Standards & Guest Experience

* Develop, manage and optimize the departmental budget, including labor, supplies and operating costs.

* Establish, monitor and continuously improve departmental productivity standards.

* Evaluate workflows and introduce process improvements to maximize efficiency without compromising luxury service.

* Build, mentor and develop a high-performing leadership team, including Assistant Housekeepers, Supervisors and Coordinators.

* Create a culture of accountability, growth and continuous improvement.

* Conduct regular training focused on luxury standards, service excellence and operational efficiency.

* Inspire and motivate team members to embrace the transition to a luxury environment.

* Conduct frequent inspections to ensure adherence to brand and luxury quality standards.

* Partner with engineering and other departments to maintain the physical integrity of the property.