Telecommunications Supervisor II

Overview

Job Description MSTS manages and operates the Nevada National Security Site (NNSS) for the U.S. National Nuclear Security Administration (NNSA). Our MISSION is to help ensure the security of the United States and its allies by providing high-hazard experimentation and incident response capabilities through operations, engineering, education, field, and integration services and by acting as environmental stewards to the Site’s Cold War legacy.

Our VISION is to be the user site of choice for large-scale, high-hazard, national security experimentation, with premier facilities and capabilities below ground, on the ground, and in the air. (See NNSS.gov for our unique capabilities.) Our 2,750+ professional, craft, and support employees are called upon to innovate, collaborate, and deliver on some of the more difficult nuclear security challenges facing the world today.

MSTS offers our full-time employees highly competitive salaries and benefits packages including medical, dental, and vision; both a pension and a 401k; paid time off and 96 hours of paid holidays; relocation (if located more than 75 miles from work location); tuition assistance and reimbursement; and more.

MSTS is a limited liability company consisting of Honeywell International Inc. (Honeywell), Jacobs Engineering Group Inc. (Jacobs), and HII Nuclear Inc.

The Information Technology department is seeking a high performing individual to supervise their IT Network Telecommunications team. The Supervisor in this role oversees the day-to-day operations of this Telecommunications team responsible for installation, maintenance and repair of radio, microwave, telephone, fiber optics, and other IT systems.

• Directly supervises individual contributors, including approving time, conducting performance evaluations, and participating in the recruiting, selection, orientation, and training of staff.
• Establish activity level work assignments, tickets, and/or work projects.
• Evaluates tasks, reviews employee training requirements, and performs job briefing and safety reviews.
• Responsible to ensure that all activity-level work strictly follows Integrated Work Control Process requirements and company directives.
• Responsible to champion and drive adherence to Integrated Safety Management (ISM) fostering a strong safety culture within team.
• Responsible for enforcing strict safety protocol and ensure unwavering adherence to company standards and regulatory requirements.
• Responsible for championing and driving compliance with Integrated Work Control processes across team operations to foster buy in and compliance.
• Organize and supervise day-to-day operations, ensuring that schedules are kept.
• Conduct post-installation inspections and ensure work quality meets design specifications.
• Oversee all phases of I/OSP construction projects, including fiber and copper installation, splicing, and drops.
• Supervise RF field teams in maintenance of radio, microwave, and other signal propagation medium.
• Monitor performance against metrics and goals as established/approved by others.
• Manage material inventory and track labor/material costs for project budgets.
• Interact daily with subordinates and frequent interaction with manager.
• External interactions are primarily with vendors and/or customers.
• May perform work of the same type as those being supervised, as well as providing technical guidance.
• Ensure the team provides excellent customer service.
• Responsible for operational management of ticket assignments to the telecommunications team.
• Serve as escalation point for the telecommunications team.
• Assist the team with discovering, diagnosing and triaging user problems effectively and efficiently.
• Maintain communication to users concerning system wide issues and escalation of individual issues.
• Develop strategies for improvement based on the needs of the customers.
• Attend and participate in the IT Management Operation Review meetings.
• Attend and participate in Change Advisory Board meetings.
• Perform other duties assigned by Management.

Bachelors' degree or equivalent training and experience, plus a minimum of 8 years of related and progressively responsible experience.

• Bachelors' degree in Information Technology or related field desired.
• Must have IT experience including field telecommunication team leadership.
• Strong technical knowledge of RF engineering, signal propagation theory, fiber optic and copper cabling, and operational knowledge of various interconnections.
• Experience/understanding of analog IT systems to include telephones and alarms notifications.
• Understanding of SLAs and KPIs required.
• Good knowledge of Word, Excel, Outlook, Visio and other office applications required.
• The following are skills, knowledge and behaviors the potential candidate shall demonstrate and be proficient in:
• Problem solving
• Collaboration
• Business administration
• Client relations
• Interpersonal skills
• Strategic planning
• Leadership
• Organizational skills
• Strong written and verbal…