Field Service Representative; FSR

Overview

i3 is seeking a skilled Field Service Representative (FSR) to support the MALET JSIL Aircrew Trainer (MJAT) system, which is integrated with the MQ‑9 Ground Control Station (GCS). This position supports Air Force and Air National Guard installations across the continental United States (CONUS). The FSR will provide technical expertise, system integration, and software/hardware support for flight simulators, ensuring readiness and effectiveness of RPA (Remotely Piloted Aircraft) training operations.

This role requires strong technical aptitude, familiarity with military systems, and a willingness to travel to support fielded units. The successful candidate will interface directly with system end‑users, ensuring mission success through dependable support and innovation.

• Provide on‑site support for MJAT Trainer systems, including: installation and setup, operational training, and training scenario and documentation development based on current tactics, techniques, and procedures (TTPs)
• Track and maintain system configurations, hardware inventories, and component failures
• Deliver basic system troubleshooting and maintenance training to unit personnel
• Maintain regular contact with supported units and coordinate simulator use for training events

• Bachelor's degree in a related field and 3 + years of experience preferred. Additional years of relevant experience can be substituted for a degree.
• Proficiency in Windows, UNIX/Linux, VMware ESX, and Java technologies
• Understanding of wired networking concepts
• Intermediate knowledge of Cisco and Juniper firewalls
• Exposure to cloud computing platforms
• Ability to author and maintain technical documentation
• Strong grasp of the systems development life cycle for system sustainment
• Familiarity with RPA Ground Control Systems from a maintainer, operator, or integrator perspective
• Active TS/SCI clearance is preferred. Active Secret clearance is required.

• Experience applying security controls to Windows and Red Hat Enterprise Linux environments, including DISA STIG implementation
• Experience with MQ-9 Reaper or legacy MQ-1/MQ-9 simulator maintenance and integration
• Prior exposure to UAV/RPA systems and Air Force RPA GCS variants
• Experience with TACSIT solutions and Internet Relay Chat clients
• Experience with Clear‑Com communication systems
• Networking experience with Distributed Mission Operations (DMO) and Live Virtual Constructive (LVC) environments

• Knowledge of office administration and procedures.
• Exceptional judgment capabilities and relationship management skills.
• Excellent communication, teamwork, and client service skills; ability to clearly communicate in discussions and written documents, and to deliver feedback clearly and tactfully.
• Interact with a diverse array of customers and staff in a professional and courteous manner.
• Work independently with accountability for accurate and complete results.
• Be extremely organized and exceptionally detail oriented.
• Work well both independently and in a team environment.
• Be energized by a fast‑paced work environment.
• Must be able to communicate with others effectively.
• Analyze information and respond appropriately.
• Manage time wisely and prioritize tasks.
• Provide superior customer service.
• Multi-task in a pleasant manner.
• Work well under pressure.

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; handle or feel; and reach with hands and arms.
• The employee is occasionally required to sit; climb or balance; and stoop, kneel, crouch or crawl. The employee must be able to lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.
• Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.
• Regular i3 hours are 8:00 a.m.
  
  - 5:00 p.m. Monday-Friday, however, additional hours may be required on occasion. Regular and…