IT Specialist

Position Summary

We are seeking a highly skilled and service-oriented IT Specialist to support the daily technology operations of Edgewood Tahoe Resort. This role is responsible for maintaining exceptional IT performance across guest-facing systems, administrative operations, and hospitality technology platforms while delivering white-glove support consistent with Forbes luxury service standards.

• Ensure continuous availability and optimal performance of mission‑critical systems, including Front Office Property Management Systems, High‑Speed Internet Access, PABX, and Food & Beverage Point‑of‑Sale (POS) systems, operating 24/7.
• Develop, implement, and maintain user procedures, technical documentation, and hardware/software training for end users across all supported systems.
• Perform Systems Administration tasks, including user and group account management, access control configuration, troubleshooting authentication issues, and maintaining accurate on‑site technical documentation.
• Support server infrastructure management through system monitoring, performance optimization, operating system upgrades, patch management, and troubleshooting.
• Provide technical support for enterprise applications, including back‑office systems, sales and catering platforms, human resources applications, and other property‑related business systems.
• Deliver comprehensive IT support services, including outage diagnosis, incident response, troubleshooting, service restoration, and endpoint protection/antivirus management.
• Ensure compliance with organizational IT standards and best practices, including adherence to Edgewood Core Technology Standards.
• Participate in property‑level and corporate‑driven technology deployments, upgrades, migrations, and implementation projects.
• Maintain advanced knowledge of desktop operating systems, enterprise applications, software deployment, updates, and patch management processes.
• Provide direct technical support to guests, conference rooms, meeting spaces, and event services to ensure seamless technology operations.
• Administer and support Microsoft 365 services, VPN connectivity, collaboration platforms, and enterprise communication tools.
• Assist in executing system backup, disaster recovery, and business continuity procedures to ensure data integrity and operational resilience.
• Provide on‑call and 24/7 technical support for mission‑critical systems and infrastructure.
• Support network infrastructure and security operations, including Active Directory administration, server maintenance, wired and wireless network management, firewall administration, web security, failover solutions, and multi‑homing technologies.
• Perform other related duties as assigned to support the success of the team and business.

• Ability to work flexible schedules, including nights, weekends, and holidays.
• Strong problem‑solving and communication skills.
• A minimum of 3 years of IT support or systems administration experience.
• Strong knowledge of Windows operating systems, Microsoft 365, network administration, POS and PMS systems, Wi‑Fi troubleshooting, cybersecurity fundamentals.
• Good interpersonal and relationship‑building skills.
• Experience in hospitality or resort environments preferred.

• Must be able to safely lift, move, and stack items weighing up to 40 lbs.
• Able to perform physical tasks, including bending, lifting, and standing for extended periods.