Senior Account Executive - Commercial ITSM Sales

Senior Account Executive – Commercial ITSM Sales

Full‑time, exempt, remote with a preference for candidates located in the DMV area. Travel up to 30% required. U.S. citizenship required; this position is not eligible for visa sponsorship.

We are seeking a driven and experienced Senior Account Executive with a strong background in ITSM and enterprise technology sales to lead enterprise sales efforts for our ITSM software, services, and enterprise solutions across commercial and enterprise accounts. In this role, you will develop and execute strategic sales plans, build executive‑level relationships, and drive net‑new revenue growth through consultative solution selling.

You will partner with organizations across industries, including technology, healthcare, financial services, manufacturing, retail, and professional services to modernize IT operations, improve service delivery, and streamline enterprise workflows. This role is ideal for a highly motivated hunter who thrives in complex enterprise sales cycles and has experience selling ITSM, IT Operations, Enterprise Service Management, or related technology solutions.

• Own and manage a defined commercial territory and strategic account portfolio, executing account plans to achieve and exceed annual revenue targets.
• Identify, qualify, and close new business opportunities for enterprise ITSM software solutions, including software subscriptions, professional services, and managed services.
• Effectively communicate the value proposition of AI‑powered service delivery, including automated ticket resolution, predictive incident management, and generative AI knowledge management.
• Develop and maintain strong relationships with executive stakeholders including CIOs, CTOs, IT Directors, Operations Leaders, and Digital Transformation teams.
• Drive complex enterprise sales cycles from prospecting and discovery through proposal, negotiation, and close.
• Partner with Solutions Engineers, Professional Services, Marketing, and Customer Success teams to deliver compelling demonstrations, business cases, and customer outcomes.
• Build and maintain a robust pipeline through outbound prospecting, partner engagement, referrals, events, and strategic networking.
• Collaborate with channel partners, technology alliances, VARs, and Systems Integrators to expand market reach and drive co‑sell opportunities.
• Support opportunities across commercial, regulated, and public sector‑adjacent environments, including organizations with complex compliance, procurement, or operational requirements.
• Lead responses to customer RFPs, RFIs, and security or compliance questionnaires in partnership with internal stakeholders.
• Maintain accurate opportunity, pipeline, and forecast data within Salesforce CRM.
• Stay current on ITSM, IT Operations, automation, AI, and enterprise service trends to effectively position solutions against market needs.
• Represent the company at industry conferences, networking events, webinars, and customer meetings.

What you bring to your new team

• 5+ years of direct enterprise software sales experience with a proven history of meeting or exceeding quota targets.
• Strong experience selling ITSM, ITOM, ESM, or related IT operations and service management platforms and solutions, including technologies such as Atlassian, Service Now, BMC, Ivanti, or similar enterprise IT operations technologies.
• Experience selling into highly regulated industries or public sector environments, including state and local government, education, healthcare, financial services, or federal‑adjacent organizations.
• Demonstrated success managing complex enterprise sales cycles involving six‑figure to multi‑million‑dollar software and services opportunities.
• Strong understanding of IT Service Management, IT Operations, and enterprise service delivery concepts.
• Experience managing complex enterprise sales cycles involving multiple stakeholders and executive decision‑makers.
• Ability to develop a pipeline through outbound prospecting, strategic networking, and partner/channel relationships.
• Exceptional communication, presentation, negotiation, and closing…