IT Support Technician

#GNLN

The IT Support Technician is responsible for working across a broad range of technologies and communicating across multiple areas of the business to support user incidents and perform problem determination and resolution.

The IT Support Technician is responsible for working across a broad range of technologies and communicating across multiple areas of the business to support user incidents and perform problem determination and resolution.

• Provide first-level support for all systems, software, and hardware
• Use problem management software to track all user incidents, requests, and system downtime
• Responsible for completion and documentation of all assigned daily tasks and activities per the daily work schedule
• Ensure user problems and requests are completed within approved SLA’s
• Collaborate with team members to create and maintain standard operating procedures and technical support documentation
• Ensure all work spaces and equipment is maintained per department policy and procedures
• Collaborate with team members to complete project work
• Maintain technology asset inventories including but not limited to PCs, laptops, monitors, printers, mobile devices, network, telephone systems and peripherals
• Maintain knowledge of industry trends and technologies to help advance IT strategy
• Performs any other duties as assigned

• College training equivalent to an Associate’s degree in computer technology or equivalent technical training
• At least one year in a technical support role preferred
• Minimum age requirement is 21

• Multiple benefit plans to suit your needs
• Paid Time Off
• 401K
• Opportunities for advancement
• Positive and respectful work environment where diversity is valued
• Generous employee discounts on dining, retail, amusements, and hotels
• Community volunteer opportunities

This position does not earn tips