IT Technician - Primm Valley Casino Resorts

It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

The IT Technician provides hands-on technical support for hardware, software, and network systems across the organization. This role is responsible for troubleshooting issues, maintaining IT equipment, and ensuring users have reliable access to technology resources.

• Provide first-level technical support for desktops, laptops, mobile devices, and peripherals.
• Install, configure, and maintain hardware and software systems.
• Troubleshoot and resolve issues related to operating systems, applications, and connectivity.
• Set up and maintain user accounts, permissions, and profiles.
• Assist with inventory management of IT assets and equipment.
• Support audio/visual equipment and conference room technology.
• Document support activities and update technical manuals as needed.
• Collaborate with IT team members to elevate and resolve complex issues.

• Must be at least 21 years of age.
• Minimum of three years experience.
• Experience with Konami Synkros preferred.

• High school diploma or equivalent required;
  Associate degree in IT or related field preferred.
• 1-2 years of experience in a technical support or help desk role.
• Familiarity with Windows and macOS environments.
• Experience with basic networking and troubleshooting tools.

• Strong customer service and communication skills.
• Ability to diagnose and resolve technical issues efficiently.
• Detail-oriented with strong organizational skills.
• Ability to work independently and manage multiple tasks.

I am willing to learn and adapt to new technologies.

• Must be able to lift and move equipment up to 50 lbs.
• Frequent use of computers and hand tools.
• Occasional travel between office locations may be required.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!