Commercial Lines Technician

About the Company

Central Insurance has been family owned and operating since 1876, and we’re just getting started. We’re a property and casualty insurance group that believes great work starts with Integrity, thrives on strong Relationships, and never settles for less than Excellence. With over $2B in assets and an A (Excellent) A.M. Best rating, we offer stability, opportunity, and a team you’ll actually enjoy being part of.

We make a difference for our policyholders by providing excellent service and being there in the greatest times of need.

Central Insurance

800 S. Washington Street

Van Wert, OH 45891

Central Insurance has been family owned and operating since 1876, and we’re just getting started. We’re a property and casualty insurance group that believes great work starts with Integrity, thrives on strong Relationships, and never settles for less than Excellence. With over $2B in assets and an A (Excellent) A.M. Best rating, we offer stability, opportunity, and a team you’ll actually enjoy being part of.

We make a difference for our policyholders by providing excellent service and being there in the greatest times of need.

We’re a team of employees passionate about delivering best-in‑class customer service and driving innovation in claims management. Integrity, relationships, and excellence are at the heart of everything we do.

Our employees fully utilize their talents and bring their best selves to work. We believe who you are is just as important as what you do!

As a Commercial Lines Technician team member, you will help fulfil the promise that Central makes to our customers by recognizing, understanding, and responding to the needs of our internal and external customers. We are seeking individuals with a service first mentality and effective communication skills, all while maintaining a high level of attention to details.

• 1 year experience in customer service
• Insurance related designation- preferred

• Independently screens, quotes, and processes new business submissions, including initial review and triage, and processes policy issues, renewals, and endorsements
• Performs renewal reviews within department authority and makes recommendations to the underwriter
• Processes manual coverages by completing accurate rating calculations, preparing manual endorsement wording, and attaching appropriate forms
• Reviews endorsements to ensure compliance with underwriting guidelines
• Collects information, performs data entry, analyzes risk factors, and coordinates documentation for underwriting files to meet policy needs
• Orders reports as requested by underwriters, reviews reports, and completes general duties within department authority
• Provides a high level of accuracy and support to underwriters throughout the new business lifecycle and ongoing renewal account maintenance

• Responds to inquiries, researches customer needs, and coordinates necessary follow‑up with agents and underwriters within department customer service standards
• Builds and maintains strong working relationships through collaboration with agents, underwriters, sales managers, and other stakeholders
• Effectively presents information and responds to questions from individuals and groups while providing outstanding hospitality

• Develops and applies understanding of Commercial Lines insurance, company products, pricing, and coverages in all states where Central does business
• Develops and applies knowledge of Commercial Lines policy systems and related supporting systems to review, update, and process policies while making sound business decisions in accordance…