Director of Ticketing Tahoe Blue Event Center Job Stateline Nevada USA,Management

Position: Director of Ticketing | Full-Time | Tahoe Blue Event Center
Location: Stateline

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Overview

The Director of Ticketing is a highly organized and detail-oriented professional who oversees the planning and execution of all ticketing operations at Tahoe Blue Event Center. The Director will create ticketing builds for events, process orders, maintain inventory, and provide all financial reporting. Skills include management and participation in the development and administration of an annual budget; direct the forecast of additional funds needed for staffing, equipment, materials and supplies;

as well as direct and monitor expenditures. The Director of Ticketing is responsible for the selection, training, motivation and evaluation of all Box Office personnel, and the management of all aspects of customer service related to internal and external customers.

This role pays an annual salary of $75,000-$80,000 and is bonus eligible.

Benefits for Full-Time roles:
Health, Dental and Vision Insurance, 401(k) Savings Plan, 401(k) matching, and Paid Time Off (vacation days, sick days, and 11 holidays).

This position will remain open until September 4, 2026.

Responsibilities

Build all events in the ticketing system, including seating manifests, price tables, hold/kills, discounts, pre-sales, etc.
Oversee all financial reconciliation in regards to daily reports, monthly reports and event settlement.
Act as systems administrator for ticketing system and liaison between staff, promoters, presenters and the facility
Work with the Tahoe Knight Monsters throughout the season and on game nights to assist with all ticketing related issues and resolution along with fulfilling ticket requests
Responsible for system upgrades, occasional testing of new software and routine maintenance and trouble-shooting
Prepare all ticketing reports for and work with tenants on system training and related premium ticketing services
Update and relay all box-office related event information to each department and client efficiently and effectively
Work with sales and marketing departments to set up various ticket discounts and promotions
Oversee will call for all ticketed events, ensuring compliance to all relevant ticket laws
Process/fill all approved ticket requests
Track attendance for all events, including pre-sales, walk-ups, promotions, discounts, etc.
Direct the creation and control of fiscal budget for the Box Office department
Act as primary ticket seller during box office hours as needed
Adhere to all corporate mandated financial practices & ensure compliance within the Box Office department
Develop and implement comprehensive ticket sales programs
Plan, direct, evaluate and provide leadership to Box Office personnel
Establish and maintain effective working relationships with internal/external customers
Analyze challenges, identify alternative solutions and implement recommendations in support of organizational objectives
Exercise confidentiality and integrity upon handling customer personal/financial information

Qualifications

Bachelor's Degree from an accredited college or university preferred
Minimum of 5-7 years of increasingly responsible box office/ticketing experience, preferable with a sports facility, convention center, performing arts facility or other multi-purpose public assembly facility
Knowledge of operational characteristics, services and activities of stadium, arena, public assembly facility or convention center sales programs
Demonstrated proficiency in Microsoft Office applications
Familiarity with ticketing software, Ticketmaster products preferred
Communicate clearly and concisely, both orally and in writing
Work a flexible schedule including early mornings, days, evenings, overnight, weekends, holidays, extended (long) work days and extended number of days