Retail Host​/Hostess - West Wendover

Location: West Wendover

Retail Host - West Wendover

Department:
Retail

FLSA Status:
Non-Exempt

Reports To:

General Manager

Supervisory Responsibilities

None.

Reporting Structure and Functional Alignment

Organizational Retail Reporting Line:
Assistant Managers  General Manager  Field Operations Managers  Regional Director of Retail  Vice President of Growth

Position Summary

The Retail Host supports daily retail operations by assisting customers, processing sales transactions, and supporting inventory, security, and compliance activities in accordance with company policies and Nevada cannabis regulations. This customer-facing role provides accurate product information, maintains customer service standards, and contributes to efficient, compliant, and secure retail operations under the direction of on-site and corporate retail leadership.

Essential Duties and Responsibilities

* Assist retail customers by providing accurate product information to support informed purchasing decisions.

* Verify customer eligibility and identification in accordance with Nevada cannabis laws prior to completing sales transactions.

* Maintain working knowledge of cannabis products and applicable compliance requirements.

* Accurately operate and maintain the point-of-sale (POS) system.

* Ensure accuracy of transaction and inventory data entered into required systems.

* Follow proper cash handling procedures, including the correct application of discounts and coupons.

* Answer incoming phone calls and greet customers in a professional and courteous manner.

* Maintain accurate inventory counts and product sales records.

* Assist with cannabis product inventory intake in accordance with quality assurance and inventory intake protocols.

* Follow established procedures to prevent loss, theft, and diversion of cannabis products and cash.

* Accurately prepare, package, and deliver curbside pickup orders to customers in designated areas.

* Verify customer identity for curbside pickup transactions prior to the exchange of currency and product.

* Ensure correct payment has been received before releasing purchased products to customers.

* Complete curbside pickup transactions upon returning to the retail facility.

* Maintain patient and customer confidentiality in accordance with applicable privacy and security requirements.

* Comprehend and apply all security and safety compliance procedures and protocols.

* Promptly report security, safety, or compliance incidents in accordance with company procedures.

* Maintain organization, cleanliness, and general upkeep of the sales floor and inventory areas.

* Maintain open, professional communication with management and coworkers.

* Report employee issues or customer concerns to supervisory staff.

* Support store leadership and retail operations management with daily activities, maintenance needs, and resolution of reported issues or customer complaints.

* Perform other duties as assigned.

* All customer interaction, sales, inventory, security, and compliance activities are performed in accordance with company procedures and regulatory expectations.

Schedule and Work Hours

This position may require working evenings, weekends, holidays, and extended shifts based on business needs and retail operations.

Core Competencies and Success Measures

* Professional and knowledgeable customer and patient interactions

* Accurate execution of sales transactions and cash handling

* Compliance with Nevada cannabis regulations and company policies

* Attention to detail in inventory handling and documentation

* Effective communication with customers and coworkers

* Reliability in scheduling, attendance, and shift coverage

* Consistent adherence to security and safety procedures

Additional Functions

* Demonstrates flexibility by working across different areas of the department or company as needed, at the direction of supervisory staff.

* Maintains a professional appearance and complies with company uniform, grooming, and identification badge requirements while on duty.

* Communicates clearly, professionally, and effectively-verbally and in writing-with coworkers, management, customers, patients, governmental agencies, and the public.

* Uses initiative and sound…