Senior control room operator, Distribution 2nd Shift

Now Brewing – Senior Control Room Operator! #tobeapartner

Shift: Monday-Thursday 5PM-3:30AM

From the beginning, Starbucks set out to be a different kind of company. One that not only celebrated coffee and the rich tradition, but that also brought a feeling of connection. We are known for developing extraordinary leaders who share this passion and are guided by their service to others.

This job contributes to Starbucks success by monitoring, managing, and optimizing the automated systems within our distribution center, including conveyors, sorters, robotics, and storage solutions. This role involves real‑time system oversight, troubleshooting, and coordination with various departments to resolve issues that may affect facility operations. This role is a critical part in ensuring system efficiency, minimizing downtime, and supporting operational teams while maintaining a strong focus on safety and continuous improvement.

• Monitor automated systems, including conveyors, sorters, robotics, and storage solutions, using control room software and hardware interfaces.
• Identify and promptly address alarms, faults, and system interruptions to minimize downtime.
• Conduct regular system health checks and maintain accurate records of system performance metrics.

• Diagnose and resolve technical issues with automated equipment in collaboration with maintenance and engineering teams.
• Escalate critical issues to appropriate personnel, including vendors or manufacturers, as needed.
• Log and track all system issues using the company’s incident management system.

• Serve as the central point of contact for operations teams, providing timely updates on system status and any operational impacts.
• Coordinate with floor staff to ensure smooth material flow and resolve bottlenecks efficiently.
• Work closely with IT and engineering teams to address software and hardware updates or repairs.

• Monitor system performance to ensure compliance with established safety and operational standards.
• Follow protocols for system shutdowns, restarts, and maintenance activities.
• Demonstrate and understand safety as a core value and follow the key essentials to safety as set forth by our safety resolution; reinforce and coach others to do the same.
• Understand and follow established safety guidelines, consistently comply with all safety procedures (e.g. PPE, Lock Out Tag Out).
• Maintain product quality through adherence to Good Manufacturing Practices, Food Safety Preventative Controls, product specifications and quality procedures. Monitor and document quality measures using analytical tools.

• Provide input on potential enhancements to improve system performance, efficiency, and reliability.
• Attend training sessions to stay updated on system changes and best practices.
• Assist in developing and maintaining standard operating procedures (SOPs) for control room operations.

• Education (minimum education level, degree or certification necessary):
  High school diploma / GED, US military service or equivalent
• Skills (minimum skills required):
• Experience in system monitoring, automation, or a control room environment preferred.
• Strong troubleshooting and problem‑solving abilities, with a keen attention to detail.
• Ability to work collaboratively with cross‑functional teams, including operations, maintenance, IT, and engineering.
• Proficient with control room software, hardware interfaces, and incident management systems.
• Excellent communication and coordination abilities, with the ability to work under pressure and manage multiple tasks.
• Detail‑oriented with strong organizational skills.
• A mindset for continuous improvement and a proactive approach to addressing challenges in a fast‑paced environment.
• Two (2) years’ experience in an automated distribution center, manufacturing environment, or related field.

As a Starbucks partner, you (and your family) will have access to medical, dental, vision, basic and supplemental life insurance, and other voluntary insurance benefits. Partners have access to short‑term and…