Global Account Manager

Founded in 1976, Samtec is a leading global manufacturer of electronic interconnect solutions, generating $1B in annual revenue. Our extensive product portfolio includes High-Speed Board-to-Board, High-Speed Cables, Optics for Mid-Board and Panel, Precision RF, Flexible Stacking, and Micro/Rugged components and cables. Samtec Technology Centers drive innovation to optimize system performance and cost across all interconnect points, supported by a presence in 40+ international locations and products distributed in over 125 countries, ensuring exceptional customer service worldwide.

• Serve as the strategic relationship owner and executive “voice” of the customer.
• Maintain relationships for Samtec’s most complex strategic accounts, acting as the central point accountability for daily support, strategic direction, executive decision making, and cross‑functional execution to enable strong ROI.
  • Build and sustain relationships with key procurement and supply chain contacts.
  • Ensure a strong grasp of how Samtec’s technologies influence the customer’s system architecture and business decisions.
• Central point of accountability for:
  • Projects execution, operations commitment, forecast analysis, quality concerns, contracts/pricing, QBRs, and escalations through strong cross‑functional collaboration internally and externally.
• Keeping everyone internally aligned to solve the customer’s needs.
  • Coordinate with TPMs, FSEs, Application Engineers, TMs, CMs, Ops managers, and other stakeholders to position solutions early in the design cycle.
  • Support end‑to‑end program execution, from initial technical engagement through production ramp, ensuring alignment between customer expectations and Samtec’s capabilities.
• Ownership of quotations, negotiations, NRE proposals, and contract process.
  • Ensure pricing reflects technical value Samtec brings, lifecycle positioning, and long‑term partnership objectives.
• Proactively identify design‑in, redesign, and cost‑optimization opportunities.
  • Leverage product alternatives, understand manufacturing capabilities, and system‑level knowledge to provide cost savings for accounts.
• Conduct regular business and technology reviews.
  • Assess account health, roadmap alignment, competitive positioning, and future growth opportunities for long‑term growth.

• Professional commercial or technical education.
• Bachelor’s degree in business.
• 2-5 years’ experience in an Account Management or Customer Service environment.
• Knowledge in the field of electronic interconnect technology or semiconductor technologies is an advantage but not a requirement.
• Background in the semiconductor market is advantageous, but not required.
• Availability outside of the typical 8-5 work hours.
• Travel domestically and internationally as needed.
• The ability to work in high pressure, demanding situations.
• Exceptional and professional communication skills to interact effectively across the organization and with customers.
• Team Player is essential.
• Project or Program Management experience is advantageous.
• Demonstrate a planned and structured way of working but you must also be flexible in a way that will help you and Samtec achieve successful outcomes.
• Proficiency in Microsoft Office (Outlook, Word, Excel, PowerPoint).
• Data analytics capabilities are advantageous.