Customer Service Representative

Overview

The Customer Service Manager is responsible for assisting the customer service experience and order status communications. This position will support communications and resolutions for the order life.

• Enter and process received orders promptly and invoicing
• Verify intended pricing and materials for purchase orders/requests and update pricing sheets
• Communicate orders to Supply Chain (Manufacturing & Shipping) operations
• Update ERP (Net Suite) with all applicable product ordering information, payments, and balances
• Communicate lead times and product order life cycle with appropriate party (Sales or customer)
• Review and send outstanding Accounts Receivable to customers
• Maintain detailed records of customer interactions and transactions
• Develop a working knowledge of building envelope products to provide basic technical assistance
• Handle customer complaints with professionalism and escalate issues as necessary
• Ensure compliance and conformance with company policies and procedures
• Other duties as assigned

Possession of at least a high school diploma is required and a post-secondary degree is preferred. Possess an Ownership, Leadership, Agility, Empowerment, and Selfless focused mentality. Proficient communication skills and organization. Demonstrated aptitude for problem-solving, basic accounting principles knowledge, documentation skills, research and resolution skills, data analysis and multi-tasking skills are essential. Must possess knowledge of applicable accounts payable/general ledger systems and procedures, financial chart of accounts and corporate procedures.

Must be detail & results-orientated and able to work both independently and within a team environment. Must possess excellent verbal and written communication skills. Proficiency in using Microsoft Office Suite applications and contact management software; past ERP experience a plus. Must work effectively with diverse types of people. Ability to work overtime and flexible schedule/shifts. Maintains a positive attitude and contributes to a positive work environment while managing customer satisfaction.

High level of comfort answering phones and maintaining accurate call records.

Progressive Materials, Inc. “Progressive” is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, national origin, ancestry, military status, veteran status, marital status, gender identity or expression, transgender status, citizenship, sexual orientation, age (40 and older), disability (except where the disability prevents the individual from being able to perform the essential functions of the job and cannot be reasonably accommodated) or any other legally protected characteristic under federal, state or local law.