Relationship Banker

Job Description

Bank of America is seeking a client-facing team member to engage customers in the lobby, educate them on electronic banking tools, process cash transactions, and provide deep conversations about their financial needs.

• Execute the bank's risk culture and strive for operational excellence.
• Build relationships with clients to meet their financial needs.
• Follow established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to applicable laws and regulations.
• Grow business knowledge and network by partnering with experts in small business, lending, and investments.
• Manage financial center traffic, appointments, and outbound calls effectively.
• Drive the client experience.
• Manage cash responsibilities.

• Enthusiastic, self‑starter with strong work ethic and focus on results.
• Collaborates effectively and builds strong relationships.
• Passion, commitment and drive to deliver an experience that improves clients’ financial lives.
• Confident in identifying solutions for new and existing clients based on their needs.
• Communicates effectively and confidently; comfortable engaging all clients.
• Adaptable and learns new information and technology platforms.
• Confident in educating clients on simple banking transactions through self‑service technologies.
• Applies strong critical thinking and problem‑solving skills.
• Follows established processes and guidelines to act in the best interest of clients and the bank.
• Efficiently manages time and capacity.
• Focuses on results while acting in the best interest of the client.
• Able to work weekends, extended hours, and be scheduled at any financial center location within reasonable distance.

• Experience in financial services and knowledge of industry, products, and solutions.
• One year of demonstrated successful sales experience in a salary plus incentive environment with individual sales goals.
• Six months of cash handling experience.
• Bachelor’s Degree or business‑relevant Associate’s Degree (e.g., business management, business administration, finance).

• Adaptability
• Business Acumen
• Customer and Client Focus
• Oral Communications
• Problem Solving
• Account Management
• Client Experience Branding
• Client Management
• Client Solutions Advisory
• Relationship Building
• Business Development
• Pipeline Management
• Prospecting
• Referral Identification
• Referral Management

High School Diploma / GED / Secondary School or equivalent.

1st shift (United States of America)

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