Patient Scheduling Supervisor

🚀 Ready to Level Up Your Career and Love Where You Work? If you’re looking for more than just a job — if you want a place where your leadership matters, your growth is supported, and your team truly feels like a team — this is your moment.

🌟 Gastro Health Partners is excited to welcome a Patient Scheduling Representative Supervisor to our Grant Line Road location in New Albany, IN!

In this dynamic leadership role, you’ll have the opportunity to:

• Lead and inspire a high‑performing scheduling team
• Make a real impact on patient experience every single day
• Grow your skills in a supportive, collaborative environment
• Be part of an organization that values teamwork, respect, and professional development

• Excellent paid time off for a healthy work/life balance.
• We’ve got your future in mind! With our generous 401(k) plan, we’ll help you grow your nest egg with an employer match that makes saving for retirement even sweeter.
• Looking to further your education? We want to help! We offer education reimbursement opportunities, with generous annual support based on your employment status.
• Internal growth opportunities. We want to aid in your training and development.
• Competitive health and supplemental benefits; with FSA and HSA options.
• Love where you work? Spread the word! Refer a friend who’d be a great fit for One GI® and earn a special bonus when they join the team!

• Schedule office and procedure visits utilizing physician appointment parameters and preferences. Update referral and recall entries in practice management system.
• Select preparation information to provide to the patient and provide verbal patient education for procedure preparation to supplement written information.
• Specialty scheduling included but not limited to: BRAVO, CAP, EMR, ERCP, ESD, EUS, FMT, PEG, PNE, and Hospital appointments.
• Monitor wait list and reports for follow up appointments after clinic and endo.
• Monitor portal and g‑reminders for patient communication.
• Assist with the optimizing use of physician or physician extender time by monitoring and condensing schedules.
• Process hospital and contact patients for scheduling follow up and send all clinical follow up to the appropriate clinical team member.
• Manage staff on a day-to-day basis, to include time off schedules, timecard management, hire, train, evaluate, and develop.
• Guide staff performance by providing regular feedback, consultation with performance reviews, and one‑on‑one meetings.

• High School Diploma or equivalent required.
• Previous medical office experience, medical terminology coursework preferred.
• Formal training with at least one (1) year experience as medical assistant, medical secretary, health unit coordinator, nursing assistant or similar role.
• In lieu of formal training has at least two (2) years experience involving patient care and is able to demonstrate a familiarity with medication names and purpose, a thorough understanding of basic medical terminology, basic knowledge of common diagnoses and surgeries, and patient health interviewing skills.

If you're ready to bring your energy, organization skills, and smile to a place that values you—we’d love to have you on the team.

Let’s do great work together—and have some fun while we’re at it!