Credit Card Clerk

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Full Time Clerical Main Office, New Albany, MS, US

Support role centered on credit card administration and customer service.

• Core
  
  Skills:
  
  Detail-oriented thoroughness, organizational abilities, typing, and the operation of a ten-key calculator.
• Technical & Business Abilities: Intermediate computer skills (including Word) and business telephone communication.
• Interpersonal Traits: A friendly, outgoing personality suited to meeting and interacting with the public.

• Customer Support & Account Service: Assist clients directly with all credit card inquiries and service needs, including payment processing, issue resolution, dispute handling, managing lost or stolen card reports, and issuing replacement cards.
• Account Administration: Collaborate with team members to evaluate and approve new account applications in accordance with bank policy. Partner closely with third-party support providers to deliver comprehensive customer solutions.
• Reporting & Daily Reconciliations: Process daily payments and ensure credit card ledger reports are accurately balanced.
• Departmental Support
  :
  Provide ongoing assistance to the note department as needed, including document scanning, updating property tax records, and filing UCCs and deeds of trust.