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Lead Customer Service Rep, Retail — Growth & Escalations
Job in
New Albany, Union County, Mississippi, 38652, USA
Listed on 2026-08-12
Listing for:
Block Communications, Inc.
Full Time
position Listed on 2026-08-12
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Bilingual
Job Description & How to Apply Below
Block Communications, Inc. in Mississippi (Maxx South Broadband) is seeking a Lead Customer Service Representative - Retail to guide daily customer interactions, mentor teammates, and resolve escalated issues. This role emphasizes coaching, reporting, and service excellence while promoting products and maintaining accurate records.
The ideal candidate will have a high school diploma, at least 1 year of customer service experience, and strong MS Office skills to support a fast-paced, local team.
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