Assistant​/Associate Analyst, Transportation

Job Description:

The Transportation Operations Analyst supports Abercrombie & Fitch's Direct-to-Consumer parcel network by driving daily carrier operations, performance management, reporting, and continuous improvement initiatives. This role serves as a critical link between transportation operations, carrier partners, distribution centers, finance, and cross-functional stakeholders to ensure a best-in-class customer delivery experience while optimizing transportation costs.

This role is foundational to maintaining a reliable and cost-effective parcel transportation network that supports millions of annual customer shipments. The position helps ensure operational excellence, drives data-based decision making, improves customer delivery outcomes, and supports strategic transportation initiatives across the A&F supply chain.

What Will You Be Doing?

Transportation Operations Monitor daily parcel carrier performance across North America transportation partners.

Investigate and resolve transportation disruptions, service failures, late deliveries, and customer-impacting issues.

Serve as a point of contact for operational escalations with internal stakeholders and external carriers.

Support peak planning activities and execution readiness for high-volume periods.

Track carrier service performance, transit times, and delivery commitments.

Analytics & Reporting Develop, maintain, and distribute transportation performance reporting and dashboards.

Analyze shipping trends, cost drivers, volume forecasts, and carrier performance metrics.

Identify opportunities to improve service, reduce transportation costs, and enhance customer experience.

Perform root cause analysis on operational issues and provide actionable recommendations.

Support budget planning, forecasting, and carrier financial analysis.

Carrier & Stakeholder Management Partner with carrier account teams to drive operational improvements and issue resolution.

Participate in recurring business reviews and performance discussions with transportation providers.

Collaborate with Distribution Centers, Customer Care, Finance, and Supply Chain teams.

Ensure carrier compliance with contractual and operational expectations.

Process Improvement & Automation Identify manual processes and implement automation opportunities using tools such as Microsoft Power Platform and AI-enabled solutions.

Document transportation processes, standard operating procedures, and best practices.

Support testing and implementation of transportation initiatives, system enhancements, and network optimization projects.

Drive continuous improvement efforts focused on efficiency, scalability, and operational excellence.

What Do You Need to Bring?

Minimum 2 years of experience in transportation, logistics, supply chain, operations, analytics, or relevant experience.

Experience working with parcel carriers and transportation networks.

Background in retail, eCommerce, distribution, fulfillment operations, or relevant experience.

Continuous improvement and project management experience a plus.

Strong analytical and problem-solving abilities.

Advanced Microsoft Excel skills.

Experience with Power BI, Tableau, or similar reporting tools preferred.

Familiarity with transportation management, parcel operations, or supply chain systems.

Ability to interpret large data sets and translate findings into business recommendations.

Strong attention to detail and sense of ownership.

Ability to manage multiple priorities in a fast-paced environment.

Excellent communication and stakeholder management skills.

Comfortable balancing operational execution with strategic analysis.

Success Measures Carrier service performance and delivery experience.

Operational issue resolution and escalation management.

Transportation cost…