General Manager

General Manager

Playa Bowls is New Jersey's Original Acai Shop™, and our mission is to bring super fruit bowls to the masses using only the freshest, highest quality ingredients while providing a fantastic in-store brand experience. What began as a pair of blenders, a patio table, and a fridge has flourished into a 200-unit operator and franchisor of the leading fast casual restaurant concept.

We offer competitive pay, employee benefits, advancement opportunities, and a fun environment. Plus, enjoy playa discounts like free food on each shift and 30% off when not working!

You're a positive and enthusiastic people-person, who may just so happen to have a passion for fruit, superfoods, and all things healthy! As the General Manager, you will be doing a variety of tasks including interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. If you enjoy fast-paced environments, career growth, entrepreneurial thinking, innovation, and an occasional silly food pun, we want you!

• Check products to ensure consistency, palatability, and flavor conformity.

• Investigate and resolve complaints regarding food quality, service, and accommodations.

• Schedule and receive food and beverage deliveries, checking delivery contents to verify product quality and quantity.

• Monitor food preparation methods, portion sizes, and garnishing and presentation of food to ensure that food is prepared and presented up to Company standards.

• Monitor budgets and timesheets.

• Schedule staff hours utilizing appropriate systems/software and assign duties to ensure economical use of food and timely preparation.

• Monitor compliance with health and fire regulations regarding food preparation and serving and building maintenance in lodging and dining facilities.

• Keep records required by government agencies regarding sanitation, and food subsidies when appropriate.

• Establish and evaluate standards for personnel performance and customer service.

• Review work procedures and operational issues to determine ways to improve service, performance, or safety.

• Perform some food preparation or service tasks such as clearing tables, re-stocking, and serving food and beverages when necessary.

• Maintain food and equipment inventories and keep periodic inventory records.

• Organize and direct worker training programs, resolve personnel matters, hire new staff, and evaluate employee performance in dining facilities.

• Order and purchase equipment and supplies.

• Assess staffing needs, and recruit staff using ADP Recruitment platform.

• Arrange for equipment maintenance and repairs and coordinate a variety of services such as waste removal and pest control.

• Utilize point of sale cash register. Count money and make bank deposits.

• Fill out business or government forms, maintain records, reports, files and safety reports.

• Adhere to Company opening and closing procedures and maintain accompanying records.

• Customer Service - Knowledge of principles and processes for providing customer service. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

• Administration and Management - Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.

• Supply Chain - Knowledge of raw materials, supply processes, quality control, costs, and other techniques for maximizing the effective supply and distribution of goods.

• Personnel and Human Resources - Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.

• Sales and Marketing - Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.

• Communication - Speaking to others to convey information…