Customer Service Supervisor
Job in
New Albany, Franklin County, Ohio, 43054, USA
Listed on 2026-08-02
Listing for:
Jobtailor
Full Time
position Listed on 2026-08-02
Job specializations:
-
Customer Service/HelpDesk
Client Relationship Management, Bilingual, Event Management & Planning -
Management
Client Relationship Management, Event Management & Planning
Job Description & How to Apply Below
Responsibilities
- Responsible for coordinating activities of various types of service agents providing customer support services.
- Responsible for the supervision and development of customer service agents, specialists, and coordinators.
- Answer questions about services.
- Handle customer complaints, adhere to client protocol and SOP’s.
- Audit, research, report, and resolve customer service issues.
- Monitor productivity of agents and generate reports.
- Provide performance feedback and coaching to employees and supervisors.
- Manage performance to ensure required levels of productivity and achievement of organizational objectives.
- Bachelor’s degree or equivalent strongly preferred.
- Generally prefer 0-2 years of related supervisory experience.
- Must be able to pass any federal/state/local government, airport, or company-required background checks, clearances, and/or drug and alcohol tests.
- Exceptional interpersonal and analytical skills required.
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