Customer Experience Specialist

Customer Experience Specialist – Feazel

Feazel isn't your average roofing company. We've been taking care of homeowners since 1988, and we're growing fast across Ohio, Michigan, Maryland, Virginia, Tennessee, North and South Carolina. As we grow, we need people who genuinely care about making customers feel heard, informed, and taken care of, from the first phone call to the final nail.

We're hiring a Customer Experience Specialist to be the friendly, organized voice customers count on throughout their roofing project.

• Serve as the main point of contact for customers throughout their project, from scheduling through completion
• Answer inbound calls and respond to customer inquiries with warmth and urgency
• Coordinate with sales, production, and claims teams to keep projects moving and customers informed
• Proactively communicate project updates, delays, or changes before customers have to ask
• Resolve customer concerns and escal…
• Maintain accurate records in our CRM

• 1+ years in customer service, hospitality, or a client-facing role
• Excellent verbal and written communication skills
• Comfortable multitasking in a fast-paced environment
• A calm, solutions-first attitude, even when a customer is frustrated
• Construction or home services industry experience a plus, but not required

• Competitive hourly pay, based on experience
• Health, dental, and vision insurance
• PTO and paid holidays
• A team that actually has each other's backs

If you love people, thrive on solving problems, and want to be part of a company that's changing what roofing looks like, we want to hear from you.

Feazel is an equal-opportunity employer.