Distribution Services Specialist Job New Albany area,Ohio USA,Entertainment & Gaming

Job Title

Job Description

Deliver exceptional customer service to both internal (GMs, RVPOs, franchisees) and external (guests, travel agents, partners) customers, demonstrating ownership of our impact on all of their businesses

Build new Red Roof Inn hotels in all databases

Gather necessary information by utilizing online resources to research new hotels, identify attractions, and verify addresses/mileage

Communicate with GDS partners regarding new hotel according to established timelines

Complete data entry in all necessary systems with accuracy and thoroughness

Sync rates and room types to channels

Open hotel for booking on opening date

Activate hotels on the OTA sites, including communication with the hotel and our OTA partners, completing required spreadsheets/paperwork and tracking progress

Load promotions received from Revenue Managers in a timely manner; follow-up to ensure proper loading and display

Update room types and/or rates for hotels on the OTA sites

Work with OTA partners to investigate and correct any issues related to rates or availability on the OTA sites

Maintain detailed logs of promotions, activations and all department procedures

Support revenue management and operations departments in efforts to maximize bookings across all channels

Enter and maintain all property and brand-related information across multiple channels

Ensure clarity and integrity of all data entered, including proper spelling/grammar, while adhering to department guidelines

Maintain notes and documentation related to all department procedures

Communicate with property management and Contact Center staff to ensure accuracy of all information in all systems; respond to all requests received in a timely manner

Answer inbound calls to the Distribution Team line

Other duties as assigned

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