Front Desk Manager

Home2 Suites by Hilton is a rapidly growing, award-winning extended-stay hotel brand under Hilton's portfolio. It offers mid-tier, all-suite accommodations with customizable guest room configurations and innovative amenities. Committed to sustainability, the brand provides eco-friendly hotel operations, complimentary breakfast, free WiFi, and pet-friendly environments. Guests enjoy convenient features such as laundry and fitness areas, 24-hour business centers, and expansive community spaces designed with comfort and flexibility in mind.

This is a full-time, on-site role for a Front Desk Manager at Home2 Suites by Hilton, located in New Albany, OH. The Front Desk Manager will oversee day-to-day front desk operations, ensuring exceptional guest experiences. Responsibilities include managing reservations, handling guest inquiries, assigning tasks to front desk staff, and maintaining a smooth check-in and check-out process. The role involves providing excellent customer service, resolving guest concerns, and assisting in improving operational efficiency.

• Proven abilities in Customer Service and Customer Satisfaction to deliver an exceptional guest experience
• Proficiency in managing Receptionist Duties and handling reservations
• Strong Communication skills to effectively interact with guests and staff
• Leadership experience in hospitality or a similar setting is an advantage
• Organizational skills and attention to detail to ensure an efficient front desk operation
• Availability to work a flexible schedule, including evenings, weekends, and holidays, as needed