Front Desk Supervisor

Benefits

• Bonus based on performance
• Employee discounts
• Opportunity for advancement
• Paid time off
• Training & development

The Front Desk Supervisor is a member of the Executive team at the property. The Front Desk Supervisor will work a regularly scheduled front desk shift.

• Supervise the front office staff on a day-to-day basis
• Ensure high guest service standards in accordance with policies
• Attend to guests’ inquiries, requests, complaints and compliments
• Monitor departmental costs to ensure performance against budget
• Oversee staff training and procedures to ensure ongoing delivery of quality guest service
• Attend to crisis or emergency situations as necessary
• Record the details of events and take necessary actions
• Supervise Front Desk staff to ensure optimum occupancy and average daily rate
• Communicate effectively with other operating departments
• Display a high degree of professionalism and integrity as befitting a member of management
• Open availability to work morning, evening, audit shifts
• Open availability for work weekends and holidays
• Attend to employee schedules
• Maintain high level of integrity as required by Hilton
• Ability to cover front desk shifts when needed and other operations if required.