Data Center Technician Supervisor

Company Overview

Company Overview Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market.

The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and Service Now. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential.

Our seasoned professionals deliver services based on Milestone’s best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity.

Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients. With more than 3,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed.

Job Overview As a Data Center Technician Supervisor, you will lead a team of Data Center Technicians to ensure the smooth operation, maintenance, and reliability of the client’s data center infrastructure. Building on the responsibilities of a Data Center Technician II, you will provide hands-on technical support, oversee daily operations, and drive team performance through effective supervision, training, and process improvement.

• Supervise and Lead Technicians:
  Oversee daily activities of Data Center Technicians, providing guidance, support, and direction to ensure operational excellence.
• Team Scheduling & Resource Allocation:
  Co-collaborate with the Team Lead to manage shift schedules, assign tasks, and ensure adequate coverage for all operational needs.
• Performance Management:
  Conduct regular performance reviews, provide constructive feedback, and support career development for team members.
• Training & Development:
  Facilitate onboarding and ongoing training for new and existing technicians, collaborating with the Global Training Team.
• Ticket Management Oversight:
  Ensure accurate and efficient execution of the ticket management process by the team.
• Advanced Troubleshooting:
  Apply advanced diagnostic methods to resolve complex data center equipment issues and support technicians in problem-solving.
• Inventory Management:
  Work with our Cross-functional partnering team to ensure accurate inventory management.
• Server Repairs & Hardware Maintenance:
  Supervise and participate in server repairs, including component replacements (hard drives, RAM, motherboards, etc.).
• Project Leadership:
  Lead or support special projects, ensuring timely completion and effective team collaboration.
• Operational Continuity:
  Ensure continuity of operations and team coordination, especially when Data Center Leads are unavailable.
• Issue Escalation:
  Identify, escalate, and track recurring issues or risks, proactively communicating with management.
• Safety & Compliance:
  Maintain and enforce compliance with safety standards and operational best practices.
• Continuous Improvement:
  Recommend and implement process improvements to enhance data center reliability and efficiency.
• Additional Duties:
  Perform other tasks as directed by management to support data center operations.

• High School Diploma or GED (Associate or Bachelor’s degree preferred).
• Real  other federally accepted identification for U.S. travel.
• Minimum of 2 years of…