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Command Center Support admin
Job in
New Albany, Franklin County, Ohio, 43054, USA
Listed on 2026-04-17
Listing for:
Tata Consultancy Services
Full Time
position Listed on 2026-04-17
Job specializations:
-
IT/Tech
Data Analyst, IT Support
Job Description & How to Apply Below
Overview
Job Description Must Have Technical/Functional Skill:
Command Center operations knowledge and experience;
Data Center operations;
Customer handling skill;
Problem solving.
Salary Range: $55,000-$65,000 per year.
Responsibilities- Perform continuous monitoring of various alerts via the monitoring tools. Take immediate action as per the defined procedures when the alerts are received.
- Implementation of emergency Changes and planned Changes.
- Participation in Problem reviews for issues related to associated Command Center Services.
- Investigation of call home alarms from equipment to verify validity. Support of non-automated production migrations.
- Verification of status during bundle moves between data centers. Responding to technology environment monitoring alerts.
- Grant emergency touch support access for servers and mainframe.
- Manage, respond to and resolve all Incidents, Problems and other tickets in accordance with the Service Levels. Perform daily ticket review.
- Join Major/Significant Incident bridge to assist with impacted applications for the support area.
- Participate in physical validation testing that is required during data center area testing.
- Data Center related activities like shipping and receiving, generator load testing, UPS battery replacement, escorting, Data Center walks, physical server touch support with AR headset support.
- Participate in annual “Black Start Support” to validate and report on alarm notification during utility power testing.
- BACHELOR OF COMPUTER SCIENCE
- Discretionary Annual Incentive
- Comprehensive Medical Coverage:
Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans - Family Support:
Maternal & Parental Leaves - Insurance Options:
Auto & Home Insurance, Identity Theft Protection - Convenience & Professional Growth:
Commuter Benefits & Certification & Training Reimbursement - Time Off:
Vacation, Time Off, Sick Leave & Holidays - Legal & Financial Assistance:
Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing
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