Infra Delivery Manager

Description

Transform the backbone of digital infrastructure by leading a dynamic team that builds and maintains the critical networks powering global technology. In this role, you'll drive operational excellence, optimize data center deployment strategies, and create seamless connectivity solutions that support Amazon's massive technological ecosystem.

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. We’re the people who keep the clouds running. We support all AWS data centers and all the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain—and we’re looking for talented people who want to help.

You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

The ideal candidate will possess a technology background that enables them to understand the complexities of the sophisticated network architecture of Amazon data centers, and demonstrate a strategic, broad-thinking mindset to align Infrastructure Delivery with business objectives.

• Managing and developing teams of technicians and engineers, providing both technical and leadership expertise and ensuring the highest levels of performance.
• Overseeing capacity delivery to existing Data Centers.
• Building and bringing new Data Centers online.
• Continuously improving all processes and procedures.
• Assisting and managing relationships with external vendors & contractors.
• Facilitating liaison with internal teams and management groups.
• Ensuring adherence to and exceeding local Health & Safety standards in all Data Centers.
• Creating and maintaining metrics on all aspects of Data Centers and using them to drive positive changes.
• Assisting in implementing service methodologies including incident, problem, change, and capacity management.

This role supports data centers in various operational stages. The position may be assigned to a facility still under development, which could require travel to established locations for training until your designated site becomes fully operational.

• Ability to travel to or commute between data center locations as needed.
• Willingness to temporarily work at alternative sites during training periods or until assigned facility is operational.
• Travel frequency will vary based on business needs and operational status of assigned facility.
• Candidates must be able to travel (over 50 miles) or commute (less than 50 miles) to active data center sites as required by business needs.

• Bachelor's degree or equivalent.
• 2+ years of Information Technology (IT) experience.
• 2+ years of management or team lead function experience.

• 6+ years of data center design, construction, operations, or facility maintenance experience.
• Experience with data cabling/computer facilities maintenance.
• Experience analyzing metrics to implement business improvements.
• Experience representing your team or technical area to senior management.
• Experience contributing to the definition and implementation of automation opportunities within an operations environment.
• Experience with Lean or Six Sigma analytical techniques.
• Experience with Microsoft Office products and applications, or experience managing multiple complex calendars, planning and organizing events of all sizes, and coordinating domestic and international travel.
• Knowledge of best practices and emerging technologies related to infrastructure (i.e., network, data center, hardware, software).
• Knowledge of network cabling, optic types, and test equipment.
• Meets or exceeds Amazon’s leadership…