Sr Analyst, Data Center Services Practitioner

Shift & Location

This position works onsite Thursday, Friday, and Saturday night shift 7:00 pm – 7:00 am, primarily at our Lewis Center (East Powell Road) location.

At Nationwide’s Technology team, we enable a Fortune 100 company with nearly $70 billion in annual sales to drive innovation and adopt new technologies that deliver business results. The Data Center Services Practitioner supports and maintains infrastructure across all environments. You play a vital role in the fulfillment of IT Service Management (ITSM) processes and collaborate with professionals across many areas to execute tasks and contribute recommendations based on operational observations, production and test performance, and end user needs.

• Responsible for PCI compliance (including audit activities) and performs work in adherence with IT Service Management best practices.
• Develops standard, repeatable production processes, creating standard documentation; partners with other support organizations to set up and execute.
• Applies secure software and systems engineering practices throughout the delivery lifecycle to ensure our data and technology solutions are protected from threats and vulnerabilities.
• Supports delivery teams in their release activities and engages in critical situations and remediation of security vulnerabilities.
• Installs, maintains, and decommissions production hardware (i.e., HP servers, Cisco network equipment, firewall appliances).
• Oversee and perform cable management including planning, labeling, installation, validation, testing for reuse, etc.
• Perform hardware repairs for equipment on the raised floor to support the production environment.
• Ensure raised floor standards are maintained and followed by all associates and vendors.
• Ensures currency of data in configuration management tools (i.e., Athena, APRM, Service Now).
• Responsible for generating and performing network configuration changes in production/test environments; including planning, scheduling, documentation, testing and coordination.
• Proactively and reactively manages system events to meet Nationwide’s internal and external commitments.
• Delivers application functionality and services against defined Service Level Agreements (SLAs) and Operating Level Agreements (OLAs).
• Maintains operational knowledge of platforms, technologies, and applications.
• Communicates status of issues/incidents/changes from shift to shift to support production environment.

May perform other responsibilities as assigned.

Reports to Manager/Director, Technology Partner Leader.

Education: Undergraduate studies in computer science, management information systems or a related field is preferred.

License/Certification/Designation: Technology certifications or designation are not required but encouraged (e.g., CCNA, CompTIA, AWS, Security).

Experience: Two or more years of technology experience with data center/rack‑mounted hardware (HP Servers, Cisco equipment, IBM, EMC, Pure storage);
One or more years of experience using basic levels of troubleshooting.

Knowledge, Abilities and

Skills:

Strong communication skills; knowledge of planning, management, and execution of network configurations; influencing, negotiating and priority‑setting skills; insurance/financial services industry knowledge is a plus. Leadership skills, competencies and experiences may take precedence.

Regularly and consistently demonstrates Nationwide Values.

Overtime Eligibility: Non‑Exempt (Eligible)

Working Conditions: Normal office environment. Non‑standard or extended work may be required based on project needs. Some travel may be required.

ADA: The above statements cover what are generally believed to be principal and essential functions of this job. Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of duties.

We have an array of benefits to fit your needs, including medical, dental, vision, life insurance, short and long term disability coverage, paid time off (with new hires receiving a minimum of 18 days per year pro‑rated…