Help Desk Specialist
Job in
New Albany, Franklin County, Ohio, 43054, USA
Listed on 2026-05-25
Listing for:
Insight Global
Full Time
position Listed on 2026-05-25
Job specializations:
-
IT/Tech
HelpDesk/Support, IT Support, Technical Support, Desktop Support
Job Description & How to Apply Below
This is a field-based desktop support role supporting Williams’ Power & Field Operations construction sites. The consultant will serve as local IT support across active and ramping construction facilities, acting as the on‑site point of contact for day‑to‑day help desk needs while coordinating with central IT as needed. The role is a mix of hands‑on desk‑side support, light infrastructure troubleshooting, and customer‑facing IT support in a construction environment (non‑safety sensitive areas).
RequiredSkills & Experience
- Strong desktop/laptop support experience (application issues, performance/slowness, hardware troubleshooting)
- Printers & connectivity issues
- Comfortable traveling between sites and working in a construction environment using personal vehicle
- Experience with ticketing systems (ITIL-based tools)
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