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Command Center Support admin
Job in
New Albany, Franklin County, Ohio, 43054, USA
Listed on 2026-07-13
Listing for:
Tata Consultancy Services
Full Time
position Listed on 2026-07-13
Job specializations:
-
IT/Tech
IT Support, Data Analyst, Technical Support
Job Description & How to Apply Below
Job Description
Must Have Technical/Functional Skills
Command Center operations knowledge and experience
Data Center operations
Customer handling skill
Problem solving
Roles & Responsibilities- Perform continuous monitoring of various alerts via the monitoring tools. Take immediate action as per the defined procedures when the alerts are received
- Implementation of emergency Changes and planned Changes
- Participation in Problem reviews for issues related to associated Command Center Services
- Investigation of call home alarms from equipment to verify validity. Support of non-automated production migrations
- Verification of status during bundle moves between data centers. Responding to technology environment monitoring alerts
- Grants emergency touch support access for servers and mainframe
- Manage, Respond to and Resolve all Incidents, Problems and others tickets in accordance with the Service Levels. Perform daily Ticket review
- Join Major/Significant Incident bridge to assist with impacted applications for the support area
- Participate in physical validation testing that is required during data centre area testing
- Data Center related activities like shipping and receiving, generator load testing, UPS battery replacement, escorting, Data Center walks, physical server touch support with “AR headset” support
- Participate in annual “Black Start Support” to validate and report on alarm notification, during utility power testing
$55,000–$65,000 a year
TCS Employee Benefits SummaryDiscretionary Annual Incentive.
Comprehensive Medical Coverage:
Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
Family Support:
Maternal & Parental Leaves.
Insurance Options:
Auto & Home Insurance, Identity Theft Protection.
Convenience & Professional Growth:
Commuter Benefits & Certification & Training Reimbursement.
Time Off:
Vacation, Time Off, Sick Leave & Holidays.
Legal & Financial Assistance:
Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.
BACHELOR OF COMPUTER SCIENCE
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