Telecom Manager – Network Operations Center

• Lead AEP’s 24x7 Network Operations Center (NOC), ensuring reliable operation, continuous monitoring, and rapid restoration of critical network and telecommunications infrastructure
• Drive the transformation of network operations from a reactive alert-and-dispatch model to a proactive, intelligence-driven operating model
• Identify key failure types, monitor leading indicators of network degradation, and implement repeatable troubleshooting and resolution processes
• Build, develop, and lead a high-performing, around-the-clock operations team
• Oversee event correlation, troubleshooting, escalation management, and continuous process improvement
• Partner with Telecom Engineering & Operations to reduce customer impact and improve service reliability
• Improve Mean Time to Detect (MTTD) and Mean Time to Restore (MTTR)
• Support operational excellence, resilience, and modernization initiatives across AEP’s network operations environment

• Bachelor’s degree in Electrical Engineering, Telecommunications, Computer Science, or a related field;
  Associate degree in a related field plus 4+ years of applicable technical experience
• High School Diploma/GED plus 8+ years of applicable technical experience
• 8+ years of Telecommunications/IT experience with progressive levels of responsibility; supervisory experience preferred
• Proven ability to lead 24x7 operational teams and manage shift-based organizations
• Strong knowledge of network technologies, monitoring platforms, and event management systems (NMS/EMS, telemetry, alarms, analytics)
• Demonstrated success driving proactive monitoring, failure prevention, and first-call resolution
• Relevant technical certifications preferred
• Travel required. Occasional overtime required.

Demonstrates expertise in leading 24x7 Network Operations Centers, focusing on proactive network monitoring, troubleshooting, and continuous improvement. Possesses strong knowledge of telecommunications technologies and the ability to build and lead high-performing operational teams.

• Network Operations Center Leadership
• Proactive Monitoring and Failure Prevention
• Event Management Systems
• Mean Time to Detect (MTTD) Improvement
• Mean Time to Restore (MTTR) Improvement

• Telecommunications Experience
• Network Technologies
• Troubleshooting Processes
• Operational Excellence
• Shift-Based Organization Management

• Team Leadership
• Communication
• Problem-Solving

• Relevant Technical Certifications

• Network Operations
• Telecommunications Infrastructure
• Continuous Monitoring
• Service Reliability
• Operational Resilience

• Network Monitoring Platforms
• Event Management Systems
• Telemetry
• Alarms
• Analytics