Technical Program Manager - Trainee

Technical Program Manager Trainee – Data Center Infrastructure

About The Program

Service Global delivers technology infrastructure work — including low-voltage cabling, fiber, network build, and data center deployment for enterprise customers across multiple sites and geographies.

This program develops early-career technologists into Technical Program Managers who can plan, coordinate, and drive complex infrastructure projects to completion.

Participants begin by supporting project documentation, tracking, and supervised technical activities. As they demonstrate competency, they may take ownership of coordination work streams, defined work packages, project reporting, and customer-facing deliverables.

This is a mentored and evaluated program with explicit learning objectives. It is a strong fit for candidates completing OPT or STEM OPT who want their practical training to map directly to their degree.

We are looking for recent graduates, or students completing their degree requirements, in fields such as:

• Information Systems, Information Technology, or Management Information Systems
• Electrical, Computer, Telecommunications, or related Engineering disciplines
• Computer Science, Software, Data, or closely related fields

The work is directly related to these fields through infrastructure systems, network and cabling architecture, structured documentation and data management, systems tools, and the technical program management of physical IT deployments.

• Interpret Data Center Infrastructure Designs Read and apply cable schedules, rack elevations, port maps, cable pathways, labeling standards, and test plans, and explain how copper and fiber cabling, patching, and testing fit into end-to-end delivery.
• Manage Project Data and Documentation Build and maintain trackers, dashboards, redlines, issue logs, test trackers, and turnover packages with measurable accuracy and completeness.
• Coordinate Technical Execution Sequence tasks, manage action items, and coordinate across field leads, material teams, vendors, and documentation teams to keep work on schedule.
• Drive Quality and Risk Management Support QA/QC tracking for labeling accuracy, test readiness, punch-list items, and rework. Identify, escalation, and follow blockers such as material delays, access issues, work-package gaps, and test failures through resolution.
• Apply Program Management Fundamentals Support SLA monitoring, reporting, ticketing workflows, schedule coordination, and customer-facing status communication.
• Contribute to Process Improvement Analyze reporting, handoff, data-quality, ticketing, and workflow inefficiencies and propose measurable improvements. Progress against these objectives will be reviewed at defined checkpoints with the participant’s assigned mentor and supervisor. For STEM OPT participants, these objectives will align with the Form I-983 training plan.

• Support Project Managers and Technical Program Managers with daily trackers, task updates, schedule coordination, action items, and follow-ups.
• Maintain project documentation, including cable schedules, labeling records, redline notes, issue logs, test trackers, and turnover checklists.
• Build and maintain dashboards, trackers, reporting templates, and ticket updates while safeguarding project data accuracy.
• Support QA/QC tracking for labeling accuracy, test readiness, punch-list items, rework status, and documentation completeness.
• Track and elevate blockers, including material delays, access issues, work-package gaps, test failures, and documentation mismatches.
• Coordinate across Project Managers, Technical Program Managers, field leads, material teams, helpdesk teams, vendors, and documentation teams.
• Support schedule, SLA, progress, risk, and customer-facing status reporting.
• Propose process improvements for reporting, handoff, ticketing, data accuracy, and workflow efficiency.
• Participate in supervised data center walkthroughs to learn infrastructure standards, safety expectations, cable management, and execution flow.
• Support the coordination and closeout of assigned…