Data Center Program Manager

The Data Center Program Manager role is an on-site role responsible for planning and coordinating all aspects of data center projects from initiation to delivery. Projects often involve network, server, or software implementation, upgrades and deployment. The role coordinates all implementation processes including asset management, resource allocation, progress tracking, monitoring change control process, documentation, training and on-time delivery within budget constraints.

Projects may vary in number, size and complexity.

** This role is on site 5 days a week M-F**

Your Roles and Responsibilities:

• Coordinate & schedule workforce for multiple vendors and multiple buildings, ensuring crews are deployed efficiently and site access/logistics are aligned.
• Own daily production reports, completion rates and progress against project milestones.
• Perform on-site inspections of completed work, document deficiencies or non-conformances, and drive resolution with vendor teams to uphold project standards.
• Serve as primary liaison with vendor POCs, lead daily coordination calls and escalate blockers.
• Ensure alignment between the client and vendors.
• Validate vendor invoices against completed/inspected work.
• Maintain accurate records and support closeout documentation as builds are complete.
• Maintain and monitor project plans and project schedules.
• Gather and maintain project requirement lists.
• Schedule and coordinate project reviews and follow up on assigned actions.
• Effectively and accurately communicate status to the project team, including action items.
• Assist with identifying project issues and mitigate and escalate as needed.
• Take part in organizing, attending and participating in stakeholder meetings.
• Collaborate with various regional teams responsible for project resources and ticket resolution.
• Assist with daily monitoring of ticketing systems, reassign tickets when required.
• Assist with identifying trends or recurring problems and escalate appropriately.
• Assist with locating and defining new process improvement opportunities.
• Develop and maintain knowledge and skills and keep up-to-date with new processes and procedures.
• Work closely with SDMs/Project Managers to understand and maintain focus on their analytical needs, including assisting with identifying critical metrics and KPIs, and delivering actionable insights to relevant decision-makers.
• Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position

Required Qualifications/Skills:

• Bachelor’s degree and 2 to 5 years’ related experience and/or training; or equivalent combination of education and experience
• Builds productive internal and external working relationships
• Understanding of project management teams, resolving conflict, and meeting schedule timelines
• Ability to work on multiple projects and assignments concurrently
• Self-starter who is able to quickly learn new tools and gain familiarity with new processes and technologies with minimal assistance
• Experience creating spreadsheets, presentation material, and project/process documentation
• Strong observational and analytical skills, including: ability to collect, organize, analyze and disseminate significant amounts of information, strong attention to detail and accuracy, ability to track and report metrics, and manage risks
• Ability to collaborate with stakeholders and communicate project updates to client executives.
• Experience working with the Google Suite
• Excellent Communication skills, both verbal and written
• Previous experience with ticketing systems and/or project management system
• Understanding of or previous experience in a technology driven environment
• Proactive attitude and dependable
• Ability to work both within a team and independently
• Ability to use good judgment, as well as problem-solving and decision making skills
• Ability to maintain confidentiality and professional decorum

Preferred Qualifications:

• Familiarity with various project management methodologies
• Understanding of the OSI model

Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:

• Medical provided through UHC (PPO, HSA, Surest options) / Medical provided through Kaiser (HMO option only) for California employees only
• Dental provided through UHC
• Nationwide Vision provided by UHC
• Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)
• Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera
• Corporate Wellness Program provided by Goomi Group
• Employee Assistance Program
• Wellness Days
• 401k Plan
• Basic and Supplemental Life Insurance
• Short Term & Long Term Disability
• Critical Illness, Critical Hospital, and Voluntary Accident Insurance
• Paid Time Off (accrued and prorated, maximum of 120 hours annually)
• Paid Holidays
• Any other statutory leaves, paid time, or other ancillary benefits required under state and federal law