Data Center Deployment Lead - NAO

Data Center Deployment Manager - NAO

Location:

New Albany, Ohio (Onsite)

Role Overview An experienced Data Center Deployment Lead is sought to oversee large-scale hyperscale data center deployment operations. This role provides operational leadership for a large technician workforce supporting server deployments, network infrastructure installations, structured cabling, hardware break/fix activities, asset management, and customer support activities within a mission-critical environment. The Deployment Lead serves as the primary operational interface and is responsible for ensuring staffing readiness, execution quality, productivity, safety compliance, and operational performance.

• Provide operational leadership for a large population of Data Center Technicians supporting deployment and operational activities.
• Partner with recruiting, workforce planning, training, logistics, and delivery teams to ensure staffing levels meet customer demand.
• Drive technician onboarding, workforce readiness, training compliance, and skills development programs.
• Establish and maintain a culture of safety, accountability, quality, and operational excellence.
• Support workforce growth initiatives and large-scale mobilization efforts as deployment volumes increase.
• Collaborate with leadership to proactively address operational risks, staffing challenges, and service delivery concerns.

• Lead day-to-day deployment operations supporting server, storage, and network infrastructure installations.
• Ensure successful execution of rack-and-stack, cabling, break/fix, MAC activities, hardware swaps, audits, and deployment projects.
• Drive labor utilization, throughput, productivity, and schedule attainment across deployment teams.
• Coordinate operational priorities across customers, engineering teams, logistics functions, and supporting stakeholders.
• Serve as the primary escalation point for deployment-related operational issues.
• Ensure work is performed in accordance with approved SOPs, MOPs, CMOPs, and customer standards.

• Serve as the primary operational point of contact for customer stakeholders.
• Participate in operational reviews, planning meetings, staffing discussions, and business reviews.
• Provide updates regarding staffing, capacity, deployment status, risks, mitigation plans, and operational performance.
• Build trusted relationships with customer teams through consistent execution and communication.
• Drive customer satisfaction through operational excellence and proactive issue resolution.

• Own site-level deployment performance metrics and reporting.
• Monitor and improve productivity, technician utilization, SLA attainment, deployment throughput, quality performance, inventory accuracy, safety performance, and customer satisfaction.
• Identify process improvement opportunities and implement corrective actions.
• Drive operational standardization and best practices across deployment activities.

• 5+ years of experience supporting data center, telecommunications, infrastructure deployment, technical operations, or mission-critical environments.
• 3+ years of experience leading large technical work forces or operational programs.
• Experience supporting hardware deployment, network infrastructure, structured cabling, break/fix operations, or large-scale technical field services.
• Experience managing customer-facing service delivery operations.
• Strong operational planning, workforce coordination, and program management capabilities.
• Excellent communication, organizational, and stakeholder management skills.
• Ability to thrive in a fast-paced, rapidly scaling environment.

• Experience supporting…