Senior Manager of Infrastructure, Security & Operations

Manager of Infrastructure, Security & Operations

Location:

Wallick Corporate Office – New Albany, OH

Job Type: Full-time

Pay Rate: Salary + Bonus

Make a Difference—And Own Your Future

Join Wallick Communities, a 100% employee-owned company with over 55 years of experience in providing affordable housing and assisted living for families and seniors across the Midwest. With 1,000+ associates and a mission to open doors to homes, opportunity, and hope, we take pride in fostering a supportive and collaborative work environment where every employee-owner plays a vital role.

A Career with Wallick Means.

• Creating Homes for People Who Need It Most:
  Providing new beginnings for residents seeking affordable, safe and high-quality housing where they can thrive.
• Pay-on-Demand: access your money as you earn it.
• Exceptional Benefit Package:
  Health, dental, vision insurance effective within 2 weeks of starting your new job, paid time off, gym membership reimbursement, paid parental leave, 401K, and more!
• Work-Life Balance:
  Paid time off, including paid parental leave.
• Learning & Support: A supportive team that cares about your continued development, well-being and professional growth.
• Resident Stories That Stay with You:
  From Henry, who moved into his first‑ever home, to Jaci, whose stay at a Wallick community allowed her to achieve home ownership and graduate college, kickstarting her dream career.
• Work-Life Balance:
  Paid time off, including paid parental leave.
• Career Growth:
  Tuition reimbursement, training, professional development, and advancement opportunities within a company that invests in its people.
• Employee Owned, Resident Focused:
  As a 100% employee-owned company, your daily work (supporting our residents) also contributes to your financial future by sharing in our profitability.

• The Manager of Infrastructure, Security & Operations leads the infrastructure, security, and operations functions. This is Pillar 3 of Wallick’s IT operating model (Power & Protect). This is a hands‑on technical leader role which will do the work, coach the team, and set the direction. The Leader owns the IT Service Desk capability (partner‑delivered) and personally carries critical security work while defining the long‑term sourcing model for cybersecurity.
• This role will set direction and lead the function to its future state: take complete ownership of the IT Service Desk capability and its continued maturation; define the cybersecurity operating model and sourcing strategy for the company’s future needs; develop a complete picture of the infrastructure estate, including the data center and the hybrid cloud environment, and chart its modernization path.
  
  This role is to be a visionary who executes: equal parts strategist, builder, operator, and mentor.

• Ten or more years of progressive IT infrastructure and security experience, including people leadership of technical teams and a demonstrated hands‑on track record.
• Deep working knowledge across at least three of these areas: identity and access management (Microsoft Entra), security operations and incident response, enterprise networking, cloud platforms (Azure preferred), IT service management.
• Direct experience leading a service desk or managed service operation, including SLAs, scorecards, deflection, cost per ticket, user experience, and vendor performance management.
• Experience shaping cybersecurity operating and sourcing strategy, and operating credibly with executives, auditors, insurers, and regulators on cyber and compliance topics.
• Experience leading infrastructure modernization and support: data center strategy, cloud migration, hybrid environments, and business continuity and disaster recovery.
• Must have a coaching and mentoring…