Quality Manager - Data Center

CBRE | DIRECTLINE, a CBRE Data Center Solutions business, is a leading technology infrastructure services provider enabling mission critical data center infrastructure for the world’s technology leaders. Catering to a broad spectrum of technology and client requirements, 1200+ skilled technicians deliver over 1000 projects annually across data center markets in the US and APAC. DL has proven success in the deployment of next-generation infrastructure technologies across the data center lifecycle;

from design & planning, install & build through Day 2 maintenance, technology upgrades & retrofits, including delivering the latest wave of AI/ML platforms.

We are looking for a Construction Quality Manager (QM) who will support our project management and leadership teams by providing managerial oversight of the site-level quality assurance and control processes for one or multiple construction projects. The QM ensures that all project activities meet the highest standards of quality, compliance, and safety, while driving continuous improvement in construction practices. The QM applies strong leadership, technical expertise, and routinely collaborates with cross-functional teams to achieve project excellence across all designated locations.

QM exhibits a proven ability to drive business results with their installation process control and improvement insights. They must be comfortable working with a wide range of stakeholders and functional teams. The right candidate will have a passion for discovering improvement opportunities and implementing solutions by working with stakeholders to continuously improve business outcomes.

• Manage implementation, monitoring, and maintenance of the project level Quality Management System and procedures, including:

  • Quality Control inspections and reporting.

  • Process audits and evaluations of effectiveness and efficiency.

  • Quality improvement projects initiated to achieve optimal project efficacy and process efficiency.

  • Monitor and manage quality issue processes to ensure timely and accurate reporting and remediation procedures.

  • Identify and prioritize continuous improvement opportunities. Activate and lead improvement initiatives with Program Manager approval.

  • Develop and train quality professionals included in each of the projects’ staffing networks.

• Contribute to development, implementation, and management of the comprehensive Quality Management System (QMS) for construction projects.

• Manage implementation of quality objectives, policies, and procedures to align with organizational goals and client requirements.

• Ensure consistent adherence to quality standards across all project phases, from planning to completion.

• Oversee and coordinate all procedures pertaining to site inspections, testing, and audits to verify compliance with project specifications, codes, and regulations.

• Monitor the quality of materials, workmanship, and processes to identify and address potential issues proactively.

• Establish and enforce corrective action plans for non-conformance and monitor their effectiveness.

• Manage procedures that keep accurate and up-to-date records of quality inspections, test results, non-conformance reports, and project documentation.

• Prepare and deliver regular quality performance reports to project stakeholders and senior management.

• Ensure all project documentation complies with regulatory and contractual requirements.

• Ensure that construction activities adhere to industry standards, regulatory requirements, and client specifications (e.g., ISO 9001, ASTM, ACI, and local building codes).

• Stay updated on changes in codes, regulations, and industry best practices and integrate them into project processes.

• Lead and mentor quality control teams, providing training and support to ensure consistent application of quality processes.

• Collaborate with project managers, engineers, contractors, and clients to address quality concerns and manage resolution of issues efficiently.

• Promote a culture of quality…