QA​/QC Supervisor - OSP

Lead the CBRE Quality Representatives staff on low to medium scoped client accounts. Oversee the creation, revision, and enforcement of all aspects of the CBRE Quality Management System (QMS), or, in situations where CBRE operates within the client’s QMS, ensure the integration and ongoing oversight required by that QMS are appropriately executed by the CBRE Quality Representatives. Interface with the client’s Quality Assurance team leadership to support routine quality assurance and quality control deliverables, support change, event & root cause analysis processes through review and/or approval actions, ensure all CBRE employees are qualified for the work they perform, and ensure all master service agreement and quality agreement deliverables are executed per contract terms.

• Oversee the day-to-day Quality and Compliance Team operations at one account site (may also support CBRE corporate QA initiatives not client specific).
• Monitor operations at the site and determine compliance status with regards to local and global regulatory standards as well as client specific requirements as defined in the master service agreement (MSA) or Quality Agreement.
• Execute the CBRE compliance program and/or the client’s compliance program and lead continuous improvement initiatives for both CBRE and the client.
• Interface, partner, and interact with both CBRE and the client’s functional areas and leadership teams.
• Communicate quality and compliance initiatives and/or issues across impacted functional areas.
• Report compliance (among other quality and business metrics) status to CBRE and/or the client during review meetings, and appropriately escalates and notifies management of quality and compliance issues.
• Execute the inspection readiness program for the site, including periodic CBRE self‑inspection, client self‑inspections, and external agency inspections such as the FDA.
• Lead audits and serve as the primary quality representative for CBRE operations during external agency or client audits.
• Manage the vendor management program for the site and ensure all GxP service providers are qualified per the CBRE regulated vendor qualification process and any client‑directed qualification program.
• Oversee the execution of the training and qualification program for CBRE employees, ensuring all employees are qualified for the role they perform.
• Ensure QA staff is qualified and delivering on the objectives of the QMS, annual quality plan, and the quality agreement with the client.
• Track the success of CBRE quality of service initiatives on the account for non‑regulated services.
• Author and negotiate terms of Quality Agreements with clients and vendors.
• Investigate deviations/events, issues and manage Corrective/Preventative Actions, and participate in creation and management of changes.
• Perform other duties as assigned.

Provide formal supervision to individual employees within a single functional or operational area, recommend staff recruitment, selection, promotion, advancement, corrective action and termination, plan and monitor appropriate staffing levels and utilization of labor, prepare and deliver performance appraisal to direct reports, mentor and coach team members, and lead by example.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Bachelor’s degree in Biology, Microbiology, Chemistry, or Engineering; or equivalent related work experience. Minimum 5+ years related work experience required. Previous experience within a quality organization preferred. Specialized training in quality assurance audits preferred. Previous supervisory experience a plus.

FDA, ISO, or similar quality assurance audit related certification preferred. Must have appropriate license and/or certification where required by law. Green or Black Belt Six Sigma Certification preferred.

• Comprehend, analyze, and interpret complex business…