Site lead

Job Overview

As a Site Lead, you are the technical expert and frontline leader who ensures that the data, voice, fiber, and low‑voltage systems powering world‑class environments are installed with precision, quality, and unmatched professionalism. This is a senior level, hands‑on role where your expertise in structured cabling, fiber optics, and ICT systems sets the standard for the entire team.

If you are a highly skilled technician who thrives on solving complex challenges, mentoring others, and delivering excellence in high‑stakes environments like data centres, enterprises, and advanced facilities—this is where your experience becomes impact.

• Install, service, upgrade, and decommission complex structured cabling systems, including Cat5e/Cat6/Cat6A, fiber optic systems, and low‑voltage technologies.
• Execute high‑skill work such as fusion splicing high‑strand ribbon fiber, terminating and testing copper and fiber, and performing advanced troubleshooting.
• Install and remove infrastructure components including racks, cable trays, cabinets, pathways, and network devices.
• Apply deep knowledge of TIA/BICSI standards, building codes, and life safety requirements.
• Conduct Fluke DSX
  8000 testing, OTDR testing, inspection, documentation, and remediation.
• Install servers, rack and stack equipment, patch panels, bonding, fire stopping, and cable channeling.
• Troubleshoot and support network devices; experience with Cisco routers is a strong plus.
• Act as the first level of field leadership: ensuring Safety First
  , followed by Quality, then Production.
• Mentor and guide Technicians I & II, leading by example in workmanship, professionalism, and customer service.
• Coordinate workflows with team members to keep projects on schedule and compliant with scope.
• Serve as a customer‑facing technical professional with exceptional communication and service skills.
• Provide clear updates on project status, technical challenges, and resolutions.
• Support emergency service requests, ensuring timely response and SLA compliance.
• Maintain accurate electronic and written documentation for time, materials, testing results, and work progress.
• Request tools, supplies, and materials to ensure readiness and job‑site efficiency.
• Participate in required meetings, training, and workshops to maintain expertise and certifications.
• Supervising and leading cabling activities, troubleshooting, and QA/QC.
• Assuming responsibility for the proper care and maintenance of all assigned assets and materials.
• Completing and submitting field reports.
• Serving as the field point of contact with the client.
• Co‑leading daily huddles with the team to discuss daily goals, attendance, and priorities.
• Performing site walk inspections with the customer.
• Providing on‑the‑job training (OJT) as required, including teaching and mentoring assigned staff.
• Leads small teams, mentors junior techs, and ensures safe, quality‑focused execution.

• Deep knowledge of TIA/BICSI standards and ICT best practices.
• Fiber fusion splicing (including high‑strand ribbon fiber).
• Fiber & copper termination and testing (Fluke DSX
  8000, OTDR, VFL).
• Patch panel installation, rack and stack, and network device mounting.
• Reading/creating port maps and technical documentation.
• Ability to use laptops/tablets with digital work software.
• Understanding of switching, routing, and low‑voltage signal flow.
• Knowledge of Cisco router installation and configuration (preferred).

• Positive "can‑do" attitude and strong team leadership mindset.
• Punctual, professional, and reliable.
• Exceptional client‑facing communication skills.
• Strong collaboration and conflict resolution abilities.
• High attention to detail and pride in workmanship.
• Ability to work independently with minimal supervision.

• Primarily indoors, occasionally outdoors.
• Moderate noise typical of construction and data centre settings.
• Regularly required to sit, kneel, stoop, climb, bend, reach, talk, and hear.
• Frequently required to stand and walk for extended periods.
• Must be able to lift/move 50 lbs regularly and 25 lbs frequently.
• Must be able to work at heights and in tight/confined spaces.
• Reasonable accommodations available for qualified individuals.

• Snips, basic hand tools, steel/composite toe boots, VFL (preferred), cordless drill/impact, pliers, testers, punch tools, tape measure, level, flashlight/headlamp, and more.

Black Box is an equal‑opportunity employer. We welcome applicants of every background and do not discriminate based on race, color, religion, gender identity or expression, sexual orientation, national origin, age, disability, veteran status, or any other protected status.