Datacenter Field Operations Technician (Rotational shifts

We are hiring Datacenter Field Operations Technicians to support a global hyperscaler at a majorUS data-center campus in New Albany, Ohio. This is a hands-on troubleshooting and break-fix role — diagnosing and repairing physical-layer network issues, executing preventive and corrective maintenance, and partnering closely with provisioning crewsto keep AI-infrastructure builds and operations on track.

You will be part of a 24×7 on-site team working shoulder-to-shoulder with engineering, facility, and supply-chain partners.

• Rotating shifts (Days/Nights) with on-call requirements
• Extended shift capability during surge/ramp periods

Structured Cabling

Expert-level copper and fiber optic cable installation (Cat6A,

OM4, OS2, MPO/MTP)

Fiber Optics

Rack & Stack

Hardware Handling

Network switch/router installation, line card insertion, optics installation (ESD compliance)

Testing Tools

OTDR, optical power meter, VFL, loopback adapters, cable certifiers

Physical Layer Troubleshooting

Identify and resolve connectivity issues at Layer 1 (light levels, fiber breaks, bad connectors)

Ticketing Systems

Ability to useworkflow management toolsfor ticket tracking and closure

Familiarity with AALC rack systems, hose connections, valve operations (preferred)

• 5–12 years of experience in data center cabling, network hardware installation, or telecommunications
• Hands-on experience with fiber optic installation and testing in enterprise/hyperscale environments
• Experience with large-scale rack deployment projects (50+ racks)
• Familiarity with data center environments (hot/cold aisle, raised floor, overhead cable tray)
• Experience working with liquid-cooled rack systems (AALC) preferred
• Experience with barcode scanning and asset management workflows preferred

• BICSI certification (Installer, Technician) or equivalent
• Experience in hyperscale data-center environments — multi-tenant or campus-scale
• Familiarity with DCIM and ticketing tools used for asset, fault, and maintenance tracking
• Background in either telecom carrier ops or large enterprise network repair

On-site at New Albany, Ohio (Eastern Time).Remote work is not available for this role.

24×7 across three 8-hour shifts. Assignment may include any of:
Day

5 days on / 2 days off; 40 hrs / week.

Shift differentials applyfor Swing and Graveyard shifts per company policy.

Field Ops technicians may be askedto support emergency response outside scheduled hours on a rotating basis.

• Ability to lift 50+ lbs repeatedly
• Comfortable working at height (personnel lifts, ladders) and in confined spaces, hot aisles,and active electrical environments with appropriate PPE
• Ability to work in warm environments (data halls, 75–85°F)
• Fine motor skills for connector cleaning and optics handling
• Ability to wear required PPE for extended periods

• Attention to detail (cable routing, labeling, connector cleanliness)
• Ability to work in team-based shift environment
• Self-motivated — able to manage workload from ticket queue independently

1. Rack Activity Services

• Perform network cable installation for compute racks including:
  • Front-end (FE) cabling to fabric switches
  • Back-end (BE) cabling to spine/aggregation switches
  • Goalpost cable routing and dressing
• Execute rack turn-down and decommissioning
• Support rack redeployment and relocation activities
• Process pre-integrated rack receiving, inspection, and final connectivity
• Use Ticketing Platform for workflow management and ticket closure via Action Mode
• Perform loopback testing on all network circuits post-installation
• Execute fiber continuity testing (OTDR, power meter, VFL)
• Conduct PON (Passive Optical Network) passive testing and validation
• Perform cable cleaning using fiber optic cleaning procedures (IBC cleaner, cassette cleaners)
• Identify and document circuit failures for remediation
• Support mid-box (testing solution) deployment and validation
• Conduct as-built documentation audits and equipment placement verification
• Diagnose and repair failed network…