Infrastructure Technician III

Infrastructure Technician III

As an Infrastructure Technician III, you are the technical expert and frontline leader who ensures that the data, voice, fiber, and low voltage systems powering world-class environments are installed with precision, quality, and unmatched professionalism. This is a senior level, hands-on role where your expertise in structured cabling, fiber optics, and ICT systems sets the standard for the entire team. If you're a highly skilled technician who thrives on solving complex challenges, mentoring others, and delivering excellence in high stakes environments like data centers, enterprises, and advanced facilities—this is where your experience becomes impact.

• Hourly position based upon experience & skill level
• Contract with possible contract extension or hire
• Standard work hours:
  Mon-Fri 7:00am-3:30pm (subject to change and requires flexibility for after hours and some weekends if project demands)
• Location:
  
  Onsite - Customer Site in New Albany, OH
• Openness to travel and support other sites within the U.S. as needed

• Install, service, upgrade, and decommission complex structured cabling systems, including Cat5e/Cat6/Cat6A, fiber optic systems, and low voltage technologies.
• Execute high skill work such as fusion splicing high strand ribbon fiber, terminating and testing copper and fiber, and performing advanced troubleshooting.
• Install and remove infrastructure components including racks, cable trays, cabinets, pathways, and network devices.

• Apply deep knowledge of TIA/BICSI standards, building codes, and life safety requirements.
• Conduct Fluke DSX
  8000 testing, OTDR testing, inspection, documentation, and remediation.
• Install servers, rack and stack equipment, patch panels, bonding, fire stopping, and cable channeling.
• Troubleshoot and support network devices; experience with Cisco routers is a strong plus.

• Act as the first level of field leadership: ensuring Safety First, followed by Quality, then Production.
• Mentor and guide Technicians I & II, leading by example in workmanship, professionalism, and customer service.
• Coordinate workflows with team members to keep projects on schedule and compliant with scope.

• Serve as a customer facing technical professional with exceptional communication and service skills.
• Provide clear updates on project status, technical challenges, and resolutions.
• Support emergency service requests, ensuring timely response and SLA compliance.

• Maintain accurate electronic and written documentation for time, materials, testing results, and work progress.
• Request tools, supplies, and materials to ensure readiness and jobsite efficiency.
• Participate in required meetings, training, and workshops to maintain expertise and certifications.

• Deep knowledge of TIA/BICSI standards and ICT best practices
• Fiber fusion splicing (including high strand ribbon fiber)
• Fiber & copper termination and testing (Fluke DSX
  8000, OTDR, VFL)
• Patch panel installation, rack and stack, and network device mounting
• Reading/creating port maps and technical documentation
• Ability to use laptops/tablets with digital work software
• Understanding of switching, routing, and low voltage signal flow
• Knowledge of Cisco router installation and configuration (preferred)

• Positive “can do” attitude and strong team leadership mindset
• Punctual, professional, and reliable
• Exceptional client facing communication skills
• Strong collaboration and conflict resolution abilities
• High attention to detail and pride in…