Warehouse Operator - Clerk

DSV - Global Transport and Logistics
Founded in 1976, DSV has grown to become the world’s third largest provider of global transport and logistics solutions, operating in more than 80 countries. We support customers by transporting, storing, packaging, processing, and clearing a wide range of goods across the globe.

Location: USA – New Albany, Briscoe Parkway

Division: Solutions
Job Posting

Title:

Warehouse Operator – Clerk
Time Type: Full Time

Schedule: 1A – 6:00 am to 6:30 pm, Sunday/Monday/Tuesday and every other Wednesday.

The Warehouse Clerk carries out customer‑service activities promptly, courteously and effectively. The primary responsibility is the timely and accurate handling of customer orders in compliance with all DSV Work Instructions and customer requirements, including accurate input of order, shipment, receipt and inventory data.

• Process all customer orders in a timely and accurate manner.
• Generate all related paperwork and necessary information required for customer orders, checking all orders for special requests and shipping paperwork.
• Coordinate special, last‑minute shipping requests with the operations department, expediting any order as necessary.
• Prioritize customer orders according to scheduled pick‑up time or pier cutoff.
• Furnish shipping and tracking information as required.

• Maintain a good working relationship with customers by responding to all inquiries concerning receipts, shipments, inventory counts, etc., in a courteous and efficient manner.
• Report customer feedback to management, including any signs of customer dissatisfaction.

• Oversee all paperwork associated with orders and maintain the corresponding files.
• Maintain a current and accurate DSV Work Instructions Manual, which details the processing requirements.
• Answer phone calls and operate various office machines and computers necessary to perform duties.

• Operate the computer terminal in a proficient manner.
• Enter and verify data regarding customer orders, shipments, receipts, adjustments, etc., in an accurate and timely manner.

• Ensure the accuracy of all receiving and shipping documents.
• Gather and maintain all data and records related to shipping and receiving activities.
• Assist in resolving any discrepancies.
• Collect all documentation for inbound freight and route to the proper record‑keeping unit.
• Comply with all DSV Work Instructions.

• Use the appropriate documentation to ensure that all products and orders are received, handled, and shipped correctly.
• Verify that products and/or orders meet quality standards, reporting any damages or discrepancies.
• Stack, package, shrink‑wrap, and label products as defined by Standard Operating Procedures.

• Execute all safety protocols and perform job tasks in a manner that promotes safety.
• Maintain cleanliness and orderliness of the facility, and assist in the security of the warehouse.
• Comply with all Standard Operating Procedures, corporate and site‑specific policies, safety rules, and OSHA/MSDS Standards.

• Other clerical duties, including backup support as assigned.
• Perform other duties as assigned.
• Work overtime as dictated by business, whether mandatory or voluntary.

• None

• Education: High school diploma or GED.
• Certificates or Licenses: None.
• Other: Must be able to work in unregulated warehouse temperatures (mild to moderate).
• Computer
  
  Skills:
  
  Basic computer skills; working knowledge of Microsoft Suites.
• Language
  
  Skills:
  
  English (reading, writing, verbal).
• Mathematical
  
  Skills:
  
  Basic level.
• Strong attention to detail and accuracy; good verbal and written communication skills.

• Previous customer service experience including phone calls and operating office equipment.

• Bending – Occasional.
• Walking and Standing – Frequent.
• Sitting – Constantly.
• Lifting/Carrying and Pushing/Pulling – 11–20 pounds.
• Ability to reach above shoulder, squat, or kneel.

Low to moderate noise level. Rare…