Hydraulic Customer Service Representative - Inside Sales

Key Responsibilities

Inbound Customer Support

* Serve as the primary point of contact for incoming customer sales calls and emails.

* Provide timely, professional, and solution-oriented responses to product, pricing, and service inquiries.

* Accurately capture customer requirements and ensure seamless communication with internal teams as needed.

Quoting & Queue Management

* Generate accurate customer quotes within 30 minutes or less, meeting established turnaround targets.

* Maintain an organized, continually prioritized quoting queue to consistently achieve turnaround goals.

* Escalate workload or capacity issues when the queue grows beyond a level that allows for on-time delivery.

* Ensure all quotes are complete, correct, and aligned with company pricing, policies, and product offerings.

Outbound Follow-Ups & Revenue Growth

* Conduct outbound follow-up calls and emails to convert outstanding quotes, re-engage past customers, and capture additional revenue opportunities.

* Identify and recommend upsell or cross-sell products aligned with customer needs.

* Build and maintain strong customer relationships that encourage repeat business.

Performance Management & Reporting

* Meet or exceed defined KPIs, including:

* Quote turnaround time (30-minute or less)

* Quote-to-order conversion rate

* Revenue generation

* Upsell / cross-sell performance

* Maintain accurate records of customer interactions, quotes, and opportunities in CRM systems.

* Provide feedback on recurring customer issues, process inefficiencies, or opportunities to improve the sales workflow.

Qualifications

* 1-3 years of inside sales, customer service, or related experience.

* Experience with hydraulics is preferred.

* Strong phone presence and excellent written communication skills.

* High attention to detail and the ability to work efficiently under time constraints.

* Proven ability to multitask, prioritize, and manage a dynamic workload.

* Comfortable working with CRM systems, quoting tools, and standard office software.

* Results-driven mindset with the ability to thrive in a fast-paced environment.

Key Competencies

* Customer Focus

* Responsiveness

* Time Management & Prioritization

* Sales Acumen & Persuasion

* Accuracy & Attention to Detail

* Problem Solving

* Ownership & Accountability