IT Supervisor

Summary

The IT Supervisor is responsible for overseeing the daily operations of the Information Technology support and infrastructure teams while providing hands‑on technical leadership. This role coordinates day‑to‑day IT activities, ensuring timely resolution of incidents, execution of operational and project work, adherence to service levels, and alignment with organizational priorities. The IT Supervisor serves as a working leader who balances employee supervision with direct participation in technical operations, infrastructure support, troubleshooting, cybersecurity, and continuous improvement initiatives across a multi‑site manufacturing environment.

• Supervise daily activities of IT support, infrastructure, and systems administration personnel.
• Serve as a working supervisor by actively participating in technical support, infrastructure administration, troubleshooting, and project activities while overseeing team performance and operational execution.
• Assign and prioritize workloads to ensure operational, project, and service delivery objectives are achieved.
• Maintain a regular onsite presence at company facilities to support operations, engage with site leadership, reinforce IT standards, and identify technology improvement opportunities.
• Maintain visibility within manufacturing and operational areas to ensure technology solutions effectively support production and business objectives.
• Coordinate IT operations across multiple locations and support alignment with enterprise IT priorities, standards, and processes.
• Monitor service desk performance, ticket queues, escalations, and service levels to ensure timely resolution of incidents and service requests.
• Serve as the primary escalation point for technical issues and operational challenges.
• Participate in the administration, support, maintenance, and troubleshooting of Microsoft 365, Microsoft Azure, Windows Server, Active Directory, VMware, enterprise networking technologies, and end‑user computing environments.
• Support infrastructure upgrades, patching, maintenance, technology refreshes, backup operations, disaster recovery, and business continuity initiatives.
• Coordinate assigned IT projects and operational initiatives, including tracking milestones, deliverables, risks, and resource requirements.
• Escalate significant operational, staffing, project, security, or business issues to IT management as appropriate.
• Support ERP, cybersecurity, infrastructure, and operational improvement projects.
• Serve as the site’s designated Information Systems Security Officer (ISSO) and coordinate local cybersecurity and compliance activities in partnership with Corporate Security and Information Security teams.
• Support implementation and maintenance of NIST, CMMC, and company security requirements while ensuring adherence to established security policies and procedures.
• Participate in audits, assessments, remediation activities, and maintenance of security documentation, audit artifacts, system inventories, and user access reviews.
• Coordinate with vendors and service providers and assist with hardware and software inventory management, licensing, procurement, and technology lifecycle planning.
• Develop and maintain operational metrics, reporting, and documentation.
• Identify opportunities to improve operational efficiency, service delivery, and automation.
• Perform other duties as assigned.

• Associate’s degree in Information Technology, Computer Science, Information Systems, or related field, or equivalent experience preferred.
• Minimum 5 years of experience supporting enterprise IT infrastructure and operations.
• Minimum 2 years of supervisory, team lead, or project leadership experience.
• Experience supporting Microsoft technologies, networking, virtualization, and enterprise infrastructure environments.
• Experience supporting multi‑site business environments.
• Experience supporting manufacturing, industrial, or production environments.
• Experience supporting ERP systems within a manufacturing environment preferred.
• Experience supporting NIST, CMMC, DFARS, ITAR, or other compliance frameworks preferred.
• ITIL, Microsoft, Cisco,…