Retail Representative - Chesterfield, Michigan

JARS CANNABISRetail Representative
- Chesterfield, Michigan  Ready to elevate your career path to a new all-time high?

JARS Cannabis is more than just your average cannabis brand and retailer. We are a culturally inspired organization on a mission to rewrite the existing narratives that surround cannabis, one community at a time. We seek to empower the future leaders of our industry while creating an inclusive workplace environment that is fueled by celebrating the intersection of cannabis with creativity, community, and collaboration.

Implementing a progressive approach, we aim to provide only the highest quality of product and service to our customers and the communities that we are fortunate to inhabit. Striving to set a new standard of professional excellence in cannabis retail, our highly motivated team is comprised of knowledgeable experts who are committed to making the integration of cannabis into any lifestyle both easy and accessible.

Does this spark your interest? If so, we'd love to hear from you! About the Role We are seeking a highly motivated and energetic Retail Representative who shares our passion for providing quality products and an excellent customer care experience. The Retail Representative works closely and collaboratively with store leadership and reports to the General Manager. This role is responsible for providing customers with exceptional service by meeting individual needs, exceeding expectations, and demonstrating excellent knowledge of the cannabis products, deals, and promotions we offer.

Successful candidates will complete mandatory training through JARS University - conducted both virtually and in-person at our mock-store training facility - ensuring staff are well-educated on JARS' policies, procedures, and company culture.

Job Duties Assess the needs of each customer, provide appropriate product knowledge, and conduct each transaction with accuracy and efficiency

Utilize suggestive selling strategies and actively upsell customers on products and promotions

Accept constructive criticism and coaching from upper management

Assist with inventory tasks when needed

Work scheduled shifts and follow the company's attendance policy

Follow all safety and CRA rules and policies

Promote the perks of being a JARS customer, including the Loyalty Program, referrals, and more Record transactions accurately in the POS system, use appropriate login credentials, and ensure the accuracy of the assigned cash drawer

Perform opening and closing duties as needed

Escalate customer issues to upper management when appropriate

Maintain a positive, caring attitude and treat customers and co-workers with respect

Maintain neatness, cleanliness, and organization of the sales floor

Fill in when short-staffed and remain willing to be cross-trained

Follow and integrate JARS company policies and procedures in all on-the-job interactions, tasks, and behaviors

Listen and respond to customer and coworker needs and requests in a timely and appropriate manner

Other duties as assigned by management. Requirements Must be 21 years of age or older

High school diploma or GED required

Minimum 2 years of customer service experience in a retail, sales, and/or hospitality environment

Acquired knowledge of cannabis strains and applications

Cannabis industry and/or health industry experience highly desirable

Exceptional interpersonal, communication, and customer service skills

Basic math skills required

Work Atmosphere/Physical Demands Requires prolonged standing and some bending, stooping, and stretching

Requires stocking, labeling, cleaning, organizing

Ability to operate a computer, POS system, and other office equipment

Moving up to 30 pounds on occasion

Work will generally be performed in a fast-paced retail cannabis dispensary

Involves frequent contact with patients and staff

Will require working varied hours/day, including nights, weekends, holidays, and/or events on occasion

Job Types: Full-time, Part-time

Schedule:

10-hour shift8-hour shift

Holidays

Monday to Friday Weekend availability required

Why JARS Cannabis? At JARS Cannabis, we pride ourselves on being more than just a retailer – we are a community. Our values of Impact,…