Clerk IV

An Official website of the Commonwealth of Massachusetts

Mass Health is actively searching for a highly organized and personable Clerk to support the office operations of the Electronic Document Management Center (EDMC).The EDMC was established to focus on and streamline client case processing throughout the Commonwealth.

The ideal candidate has an eye for detail and passion for providing excellent customer service who is willing to help our office effectively operate every day so that employees can perform to their highest ability.

Incumbents of positions in this series open mail; prepare mail for scanning; scan documents; perform quality control on scanned documents; index scanned documents; operate standard office machines and equipment; and perform related work as required.

The basic purpose of this work is to provide clerical support for an assigned unit or agency. May act as a supervisor over a small number of employees performing less complex duties.

• Index, or categorize, various documents used to determine an applicant’s eligibility.
• Scan documents into the Electronic Document Management System.
• Search and recover information from various automated systems in order to respond to inquiries or requests.
• Check for discrepancies between source documents keyed data.
• Receive and distribute incoming mail, messages, packages, etc.
• Enter data onto automated logs and spreadsheets.
• Operate standard office equipment, scanners and PC’s.
• Review forms, applications, documents, correspondence for accuracy and completeness.
• Compile data for reports.
• Maintain and update activity logs that control daily assignments and workflow.
• Perform other related duties.

About Mass Health:

Mass Health is the Commonwealth's Medicaid and Children's Health Insurance Program, providing comprehensive healthcare coverage and services to approximately two million Massachusetts residents. Through partnerships with providers, health plans, community organizations, and government agencies, Mass Health works to improve health outcomes, reduce disparities, strengthen care coordination, and ensure access to high-quality, person-centered care. As one of the largest Medicaid programs in the country, Mass Health plays a critical role in advancing healthcare innovation, promoting health equity, and supporting the well-being of individuals, families, and communities across the Commonwealth.

Based on assignment, possession of a current and valid Massachusetts Class D Motor Vehicle Operator’s license or the equivalent from another state may be required.

A criminal background check will be completed on the recommended candidate as required by the regulations set forth by the Executive Office of Health and Human Services prior to the candidate being hired. For more information, please visit http://(Use the "Apply for this Job" box below)./cori

Education, licensure and certifications will be verified in accordance with the Human Resources Division’s Hiring Guidelines

Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Records Law and may be published on the Commonwealth’s website.

For questions, please contact the Office of Human Resources at and select option #4.

Applicants must have at least (A) three years of full-time, or equivalent part-time, experience in office work, or (B) and equivalent combination of the required experience and the substitutions below:

• I. A diploma as evidence of graduation from the commercial or business course of a recognized high school or vocational/technical high school may be substituted for a maximum of one year of the required experience.
• II. A diploma as evidence of graduation from a course other than the commercial or business course of a recognized high school or vocational/technical high school or possession of a Massachusetts high school equivalency certificate may be substituted for a maximum of eight months of the required experience.
• III. A diploma for completion of a one year, full-time, or equivalent part-time, program in a recognized, non-degree granting business or secretarial school above…