Senior Process Analyst
Job in
New Bedford, Bristol County, Massachusetts, 02746, USA
Listed on 2026-08-16
Listing for:
Jobtailor
Full Time
position Listed on 2026-08-16
Job specializations:
-
Business
Data Analyst, Change Management, Business Systems & Technology Analysis
Job Description & How to Apply Below
- Consult, educate, and facilitate improvements across business unit efficiencies, customer experience, and workflow design
- Partner with key stakeholders to optimize service delivery, internal KPIs, and quality controls
- Drive continuous improvement across Business Insurance, Private Client Services, and Employee Health & Benefits
- Identify, plan, and execute initiatives that improve quality, increase productivity, and elevate service levels
- Leverage technology and standardize processes across offices
- Report to the Director of the Business Solutions Team
- Lead LEAN improvement initiatives independently and with cross-functional teams
- Implement projects using Agile methodology and ensure agreed objectives are met
- Participate in national MMA committees related to systems, operations, and training
- Communicate with internal and external customers in oral and written formats
- Present organized, professional, solution-focused information using multiple delivery methods
- Promote open, honest, and proactive two-way communication among stakeholders and vendors
- 3+ years of direct insurance experience in a corporate or professional services environment, and/or 3+ years managing process improvement projects
- LEAN / Six Sigma certification(s)
- Project experience with quantifiable improvements
- Data analysis experience
- Proficiency in data cleaning and preprocessing
- Experience with data manipulation tools such as Excel and SQL
- Ability to create clear and concise reports that summarize data insights
- Experience with reporting and BI tools, such as Microsoft Excel and Power BI
- Strong written and verbal communication skills to present findings
- Proficiency in creating charts, graphs, and dashboards
Demonstrates expertise in process improvement and project management within the insurance sector, utilizing LEAN and Agile methodologies to drive efficiency and enhance service delivery. Proficient in data analysis and reporting, with a focus on delivering actionable insights through effective communication.
Highest-signal resume keywords- LEAN / Six Sigma Certification
- Agile Methodology
- Data Analysis
- Process Improvement Project Management
- Reporting and BI Tools
- Data Cleaning
- Data Preprocessing
- Data Manipulation
- Quantifiable Improvements
- Creating Reports
- Creating Charts
- Creating Graphs
- Creating Dashboards
- Excel
- SQL
- Strong Written Communication
- Strong Verbal Communication
- Proactive Communication
- Presentation Skills
- LEAN Certification
- Six Sigma Certification
- Insurance
- Business Solutions
- Customer Experience
- Workflow Design
- Service Delivery
- Internal KPIs
- Quality Controls
- Continuous Improvement
- Cross-Functional Teams
- Stakeholder Engagement
- Microsoft Excel
- Power BI
Position Requirements
10+ Years
work experience
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