Manager - Process Engineering

We’re building a world of health around every individual - shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger - helping to simplify health care one person, one family and one community at a time.

The Manager - Process Engineering leads high-impact process improvement and Business Process Management (BPM) initiatives across Information Security and Technology Solutions (ISTS). This role is accountable for enabling operational excellence by designing, standardizing, improving, and governing ISTS processes using agentic workflows, Lean Six Sigma, and Business Process Management disciplines.

The Manager
- Process Engineering serves as both a delivery leader and capability builder, ensuring that ISTS has well-documented, measurable, and continuously improving processes with clear ownership, performance indicators, and controls.

This role partners closely with technology tower leaders, Experience Owners, Process Owners, and risk, security, and compliance stakeholders to reduce operational friction, increase capacity, mitigate risk, and strengthen enterprise controls.

• Apply DMAIC and Lean Six Sigma methodologies to solve complex, cross-functional problems.
• Partner with ISTS leaders to identify, prioritize, and execute high-impact improvement opportunities aligned to enterprise goals and ISTS OKRs.
• Deliver measurable capacity and efficiency gains, expense reduction, and risk avoidance, validated through standardized measurement and reporting.
• Ensure process improvements are sustainable, controlled, and embedded into day-to-day operations.
• Maintain a healthy improvement backlog and prioritize initiatives with the greatest value potential.
• Enforce a consistent engagement lifecycle, quality standards, and documentation approach.
• Ensure improvements result in updated process maps, SOPs, KPIs, and governance artifacts.
• Create clear visual representations of current-state processes (e.g., Visio, Lucidchart) to identify bottlenecks, inefficiencies, and risks.
• Design optimized future-state processes that streamline workflows, reduce inefficiencies, and improve user experience.
• Implement process improvements through technology enablement, automation, workflow changes, and agentic workflows.
• Partner closely with IT, platform, infrastructure, cybersecurity, and operations teams to implement and scale improvements.
• Collaborate with stakeholders to drive change adoption, secure buy-in, and ensure smooth implementation.
• Prepare and maintain process documentation, including flow diagrams, SOPs, and change control artifacts.
• Continuously evaluate and refine processes to ensure ongoing effectiveness, agility, and adaptability.

• 5+ years of experience, with a background in process engineering, analysis, and change management. A technology background is a plus.
• 3+ years of experience establishing or operating within a formal BPM framework, including:
  Process inventory and taxonomy management, Process documentation and standardization, Process ownership models and governance routines
• 2+ years of experience using process mapping tools (Lucidchart, Visio, Mural, etc.).
• Lean Six Sigma Green Belt Certification

• Strong problem-solving and root-causes analysis skills, supported by data and structured thinking.
• Ability to translate analytical findings into practical, sustainable operational solutions embedded into day-to-day processes.
• Demonstrated hands-on experience applying Lean Six Sigma and DMAIC methodologies…