Client Service Analyst II

About TELUS Health

TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well‑being provider – encompassing physical, mental and financial health – TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.

Join our team and what we’ll accomplish together.

We bring specialized expertise and innovative solutions to benefits administration, data management, and comprehensive client support. Our purpose is to streamline complex benefits processes through sophisticated database management and technical excellence, allowing organizations to deliver seamless benefits experiences while we handle the intricate technical and administrative complexities. We are a customer‑first, collaboration‑focused team that thrives on working together to solve complex challenges, putting our clients at the center of everything we do while actively fostering new ideas, new ways of thinking, and new ways of doing things.

We embrace efficiency and process improvements through Six Sigma methodologies, always seeking innovation and continuous improvement in how we deliver exceptional service.

Variety & Impact:
You won’t be stuck in a repetitive loop. You’ll handle the pension process “from soup to nuts,” dealing with call center inquiries, complex calculations and direct client interaction.

Intellectual Challenge:
While basic tasks are automated or handled by partners, this role focuses on the “heavy lifting”; the complex, high‑level calculations that require real analytical skill.

Flexibility: A remote‑first environment with a supportive leader who values autonomy and a positive outlook.

We are seeking a mathematically‑driven Client Service Analyst II to join our DB Large Market team. This is not a typical administrative role; it is a technical position requiring a high aptitude for complex pension calculations and the ability to navigate intricate financial data. The ideal candidate is a problem‑solver who enjoys variety; moving from internal calculations to client interactions and special projects.

• Respond to plan inquiries and requests from clients promptly and professionally
• Assist in calculating and processing timely payment of termination, retirement, and death benefits for simple plans
• Support the consulting team in fostering strong relationships with clients
• Help coordinate information flow between clients and trustees
• Assist in reconciling plan assets and plan memberships
• Support the preparation of year‑end annual pension statements
• Assist in preparing membership and asset data for actuarial valuations
• Apply and interpret basic pension benefit calculations in accordance with plan provisions and legislative requirements
• Work with pension databases to ensure data accuracy
• Attend internal training sessions to stay updated on industry trends and topics
• Participate in client meetings and presentations to add value
• Assist with special projects as required to support team goals

• Bachelor’s Degree with a concentration in Mathematics or Actuarial Science
• Proven ability to perform complex calculations in real‑time.
• A self‑starter with a positive outlook and a high degree of attention to detail.
• Comfortable with ambiguity and flexible enough to float between different client projects as needed.

• 1–3+ years of professional experience.
• Prior experience in Pension or Benefits Administration.
• Experience with in a call center environment (if paired with the…