Member Services Representative

Job Title

This position reports to the Manager.

Requirements:

• Fluent in English

• Proficient reading and writing skills

• Computer skills

Special

Skills:

• Strong customer service skills

Responsibilities:

• Membership sales

• Greet all members & guests with a smile and wish them well as they exit the club

• Check in all members and guests in accordance with company procedures

• Facilitate any messages on club software at member check-in

• Answer phones in courteous, helpful, professional manner

• Communicate special events to members and guests

• Maintain an atmosphere, which makes members feel welcome

• Facilitate all member requests or forward to a manager

• Maintain professional disposition at all times

• Sell retail products

• Schedule member services: tanning, etc

• Facilitate payment of member services in accordance with company procedures

• Know club facility, services, and schedules

• Maintain a clean and organized work area

• Assist in all projects as delegated by club management

• Follow all policies and procedures in the Employee Handbook

• Opening and closing duties

Meetings:

• Monthly or weekly department meetings

Employee training meetings

Compensation: $17.00 per hour

Crunch is a gym that believes in making serious exercise fun by fusing fitness and entertainment and pioneering a philosophy of No Judgments. Our gyms are packed with the latest state-of-the-art cardio and strength training equipment, weight room, full service locker rooms with showers, tanning booths, Hydro Massage® bed, and an extensive schedule of Crunch's signature classes including Zumba®, Body Web with TRX®, Yoga Body Sculpt, Belly Butt and Thighs Bootcamp, and more.